Caterra Handy

Customer focused individual with experience in sales, hospitality, and retail. Skilled in customer service, operations support, conflict resolution, and multitasking in high-volume environments. Currently seeking a full-time customer support position.

Hostess - Mama Foo Foo - Daytona Beach, FL

(2024-11 - 2025-08)

• Served as brand ambassador, utilizing Tock to document guest information, walk-ins and reservations, and table turn-over.
• Supported daily operational processes by acting as liaison between host stand, servers, bartenders, and management for 100+ cover shifts.
• Resolved minor guest complaints quickly, escalating them to management when necessary.
• Trained two new hires, emphasizing company standards for service.

Freelance Seamstress - Self-Employed - Daytona Beach, FL

(2021-05 - 2024-11)

• Executed client consultations, scheduling, pricing, and order fulfillment independently.
• Built repeat clientele through personalized customer service and quality craftsmanship.
• Coordinated multiple custom garment and alteration projects while meeting strict deadlines.
• Worked with a variety of fabrics including silk, denim, satin, cotton, and lace while ensuring durability and clean finishes.

Sales Associate - Sears - Daytona Beach, FL

(2016-10 - 2017-04)

• Managed cash transactions and POS system with 100% accuracy, supporting efficient operational processes.
• Handled merchandising, 5-10 store credit card applications per shift, and loss prevention.
• Engaged with every customer to promote the Shop Your Way loyalty program, consistently meeting my monthly enrollment and engagement targets.
• Used product knowledge to recommend add-ons and upgrades to customers, regularly exceeding my sales goals and increasing daily revenue.