Jennifer Augustine

Fulfillment specialist with a solid foundation in customer service and inventory management, demonstrating a strong commitment to enhancing operational efficiency and safety compliance. With experience in troubleshooting and order fulfillment, possesses a keen eye for detail and a collaborative spirit. Eager to leverage skills in a dynamic environment to drive success and support team objectives.

Day Porter at Executive Management Services Siemans energy (2024-04 – Present)

• Ensure cleanliness and safety in high-traffic areas, enhancing the environment for all occupants.
• Maintain facilities to high standards, reducing complaints and improving client satisfaction.
• Implement efficient cleaning routines, optimizing time management and resource use.
• Collaborate with team to address maintenance issues promptly, ensuring operational continuity.
• Maintain pristine facility conditions, ensuring a welcoming environment for clients and staff. Respond promptly to cleaning requests, enhancing overall satisfaction.

Customer Service Representative at AT&T (2022-02 – 2022-05)

• Handle customer support and services within company policy standards
• Troubleshoot billing issues and customer phone or service issues

Decontamination Line (Temp Position) at Philips Respironics (2021-08 – 2021-11)

• Find and check dates on CPAP machines within date range to reprogram with company software
• Run diagnostics to ensure proper safety protocol standards
• Prepare pallets for shipment, adhere to all safety and cleaning requirements for a safe and healthy working environment
• Follow all OSHA/Hazmat safety standards

Military Insurance CSR1 at HNFS (2019-01 – 2019-02)

• Answer calls from former and current military personnel about their insurance coverage
• Transfer calls to different regions of the country for active duty service members

QuickBooks Online CSR1 at Convergys (2018-08 – 2018-11)

• Troubleshoot any and all problems or issues that the customer would call in about pertaining to Quickbooks online

General Studies in General Studies – Turkeyfoot Valley High School (2000 – 2003)

Occupational Therapy in Occupational Therapy – Allegheny College Of Maryland (2005 – 2005)