Catherine Jackson

Customer Service and Operations professional with 10+ years of experience supporting customers across financial services, healthcare, veterinary medicine, and high-volume contact centers. Skilled in phone, chat, and email support, conflict resolution, CRM platforms, documentation, appointment scheduling, training, and problem solving. Recognized for empathy, adaptability, and delivering exceptional customer experiences while maintaining quality and compliance standards.

Experienced supporting customers in financial services, healthcare, and high-volume contact centers while maintaining compliance and documentation standards.

Customer Service Agent at Telus Digital (2026-06 – Present)

• Provide high-quality customer support while navigating multiple systems in a fast-paced contact center.
• Document customer interactions accurately and follow compliance requirements.
• Resolve customer issues through active listening, empathy, and effective problem solving.
• Adapt quickly to changing procedures and client expectations.

Spark Delivery Driver (Self-Employed) at Spark (2023-05 – Present)

• Manage independent delivery operations while maintaining exceptional customer service and time management.
• Plan efficient delivery routes and maintain high reliability.

Member Care Advocate at Teleperformance / Included Health (2025-08 – 2026-01)

• Assisted members with healthcare-related questions and account support.
• Maintained accurate documentation and handled sensitive information professionally.

Veterinary Receptionist at Green Valley Animal Hospital (2024-09 – 2025-08)

• Scheduled appointments, processed payments, and supported clients through treatment and surgical visits.
• Managed high call volumes while maintaining compassionate customer service.

Member Support Associate at InTouchCX (2024-02 – 2024-09)

• Provided customer support while meeting productivity and quality expectations.

Veterinary Receptionist at Green Valley Animal Hospital (2020 – 2024)

Veterinary Receptionist at South Valley Animal Hospital (2020 – 2024)

Grooming Receptionist at Grooming at Grayhawk (2020 – 2024)

Lead CSR / Social Media Coordinator / OSHA at Stonecrest Animal Hospital (2020 – 2024)

Lead Veterinary Receptionist / OSHA at Palisades Veterinary Hospital (2020 – 2024)

Veterinary Receptionist / Tech Assistant at Acoma Animal Clinic (2020 – 2024)

Outbound Fulfillment Specialist at Chewy (2020 – 2024)

High School Diploma – Leilehua High School (2008)