Catherine M. Manor
Substance Abuse Counselor
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About
Experienced professional with a diverse background in retail and cash handling, administrative support, customer service and addictions counseling. Demonstrate adaptability and possess a broad skill set in communication and contributing to diverse team environments.
Experience
Substance Abuse Counselor - Midwest ADP - Kansas City, MO (Remote/via ZOOM)
(2022-12)
Individual and Group Counseling Services
- Complete intakes and assessments; treatment plans
- Maintain working relationships with other community agencies
- Maintain state and federal confidentiality guidelines
- Maintain Code of Ethics as required by the licensing board
Certified Substance Abuse Counselor - Behavioral Health Group - Springfield, MO
(2016-05 - 2022-09)
- Conduct alcohol and drug abuse counseling sessions on a regular basis per state regulation, or as part of the individual treatment plan
- Conduct group counseling sessions as required
- Orient patients to the treatment program's operation and procedures
- Collect available social, educational, economic, and vocational information to be used as part of the assessment process
- Implement or revise patient treatment plans with the patient as required by state regulation and record a review of the patient's progress according to BHG policy
- Maintain patient records that are complete, comprehensive and well organized
- Maintain a basic understanding of alcohol/drug abuse and addiction
- Meet BHG attendance standards and be present and ready for work at the beginning of established work schedule
- Responsible for complying with all federal, state and local regulatory agency requirements
Cashier/Customer Service - Walmart Neighborhood Market - South Campbell, Springfield, MO
(2020-07 - 2022-08)
- Front-end Cashier
- Assist Customers with finding product
- Promoted to Customer Service Desk
- Responsible for opening the front-end cashier drawers in the morning
- Responsible for balancing the cash drawers at the end of night
- Comply with company policies and procedures
Cashier - Big lots - North Springfield, Kansas Expressway
(2017-06 - 2020-06)
- Greet Customers
- Cashier, collect payment from customers and make change
- Assist Customers by locating merchandise
- Responsible for balancing cash drawers at end of night
- Comply with company policies and procedures
Bookseller/Lead Cashier - Barnes and Nobles - North Wales, Pennsylvania
(2005-05 - 2009-06)
- Assist Customers with book selections
- Share product knowledge
- Cashier/open and closing experience
- Strong communication and customer service skills
