Cathyann Salausa

Student and client-centered professional with more than 11 years of experience providing individualized guidance, coordinating complex processes, and supporting others in achieving meaningful goals. Recognized for building collaborative relationships, delivering exceptional service, and helping individuals successfully navigate complex systems with confidence. Experienced in advising, problem-solving, and connecting people with resources that promote success and engagement.

Passionate about fostering personal and professional growth and contributing to supportive and inclusive environments that empower others to succeed. Currently pursuing an MBA in Organizational Leadership.

Customer Relations Manager | Operations & Transaction Coordinator at Home Star Realty / John L. Scott Real Estate (2015-08 – Present)

• Provide individualized guidance and support throughout complex multi-step processes while ensuring requirements, timelines, and documentation are successfully completed.
• Proactively identify barriers to success and implement practical solutions while providing ongoing support and communication to help individuals achieve their goals.
• Develop and maintain collaborative relationships with individuals from diverse backgrounds while communicating complex information clearly, respectfully, and effectively.
• Present information, communicate requirements and expectations clearly, and provide ongoing guidance to support successful outcomes and informed decision-making.
• Serve as the main point of contact for clients, agents, lenders, title companies, contractors, and other stakeholders throughout the process.
• Coordinate multiple projects and transactions simultaneously while balancing competing priorities, ensuring operational efficiency, documentation accuracy, and timely completion of deliverables.
• Manage multiple complex processes simultaneously while communicating critical deadlines, coordinating diverse stakeholders, and ensuring successful outcomes through proactive support and problem-solving.
• Develop and implement process improvements that streamline workflows, improve operational efficiency, and support high-performing business operations.
• Conduct property research, market analysis, feasibility reviews, and evaluation of investment and development opportunities.
• Coordinate listing preparation, inspections, marketing deliverables, scheduling, and closing activities.
• Utilize critical thinking and problem-solving skills to identify risks, resolve issues proactively, and ensure successful project outcomes.
• Foster collaborative relationships with clients, business partners, and cross-functional stakeholders to deliver exceptional customer experiences and successful outcomes.
• Work independently in a fast-paced environment while consistently delivering quality results.
• Manage confidential and sensitive client documentation while maintaining strict compliance, accuracy, and professionalism.
• Successfully managed competing priorities across multiple high-volume projects while consistently meeting critical deadlines and compliance requirements.
• Contributed to the team earning the prestigious Chairman's Circle Award in both 2024 and 2025.
• Introduced and refined processes that improved transaction management, communication, and overall efficiency.
• Earned a reputation for reliability, accountability, and professionalism when handling confidential and sensitive information.

Master of Business Administration (MBA) in Organizational Leadership – Eastern Washington University (2027)

Bachelor of Arts in Urban Studies – Community Development & City Planning – University of Washington Tacoma (2021)