Cecilia Bernal

Bilingual Communication Specialist with an Associate's degree in Speech Communication and proven experience in administrative and hospitality settings. Skilled in managing front-desk operations, coordinating schedules, and maintaining efficiency and professionalism in dynamic environments. Recognized for strong interpersonal communication, attention to detail, adaptability, and building lasting positive client relationships and reliability in supporting effective daily operations.

Front Desk Receptionist/ Administrative Assistant I at Restruct LLC (2023-08 – 2026-01)

• Coordinated scheduling and dispatch for restoration crews on route and in response to emergency service calls
• Communicated with clients, insurance representatives, and technicians to ensure guaranteed accurate information and timely updates
• Managed daily office operations by prioritizing tasks, managing deadlines, data entry, and billing while providing professional customer service with clear communication in a fast-paced daily operation.

Assistant Caterer at Elite Catering (2021-09 – 2023-05)

• Delivered high-quality service at large-scale events by assisting with food preparation, coordinating event setup, and breakdown in a dynamic setting.
• Communicated effectively with staff members while maintaining organization and attention to detail, ensuring a professional, well-executed event with guest satisfaction and positive experience.

Salon Coordinator at Carlton Hair Salon and Day Spa (2020-01 – 2021-08)

• Opened and prepared the salon daily, ensuring stations, front desk, and client areas were clean, organized, and provided a refined client-ready environment.
• Managed appointments, calls, check-ins, cancellations, and completed daily cash drops with validity and accountability, while supporting stylists by coordinating schedules and maintaining an efficient workflow.
• Drove retail sales through product recommendations and attentive service, ensuring an elevated experience.

Server at Outback Steakhouse (2019-02 – 2019-11)

• Provided quality service in a high-end restaurant environment by guiding guests through menu recommendations and ensuring an enjoyable fine dining experience, performed with accuracy and efficiency.
• Processed orders and collaborated with the kitchen and members to maintain effective communication for seamless service, promptly addressing any guest concerns and resolving issues promptly, ensuring satisfaction.
• Managed multiple tables and large parties simultaneously while maintaining precision, efficiency, and professionalism in a clean, organized work environment.

Hostess, Server, Expeditor at Texas Roadhouse (2015-11 – 2018-12)

• Warmly greeted guests and delivered attentive service by maintaining strong communication with guests, anticipating guests' needs or questions.
• Managed multiple tables efficiently in high-volume settings while ensuring a high level of meticulousness.
• Worked collaboratively with team members and management to resolve any guest concerns, ensuring guests' complete satisfaction.

Associate of Arts in Speech Communication – El Paso Community College

High School Diploma – Coronado High School