Remote Customer Service Representative
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•Virtual Assistant & Administrative Specialist | Upwork / Freelance
May 2025 – April 2026
✓Managed high-volume email workflows, calendar coordination, and client scheduling across multiple time zones.
✓Maintained customer records and interaction logs in HubSpot and Apollo.io with 100% data hygiene.
✓Leveraged AI tools (ChatGPT, Gemini) to streamline client correspondence, conduct proactive follow-ups, and ensure rapid inquiry responses.
•Virtual Assistant | Dilton Associates
January 2022 – December 2025
✓Handled multi-channel client inquiries via phone and email, maintaining a 98% first-contact resolution rate.
✓Managed cross-departmental scheduling, service agendas, and routine appointment follow-ups.
✓Guided clients on service options and availability with accurate details and clear communication.
•Customer Experience & Shipping Specialist | Gyra Navigations
June 2021 – October 2024
✓Acted as a primary point of contact for overseas suppliers, freight partners, and internal teams to coordinate delivery timelines and service updates.
✓Monitored schedules, proactively communicated delays, and resolved complex inquiries under pressure.
✓Created accurate record logs, reconciled documentation, and updated central databases to ensure full operational transparency.
