Nicole Collesso
Customer Service Representative
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About
Energetic customer service professional bringing solid background in chaotic environments and exceptional attention to detail. Preserve and boost company revenue with strong sales skills and careful investigations of complaints. Manage calls effectively to maximize productivity. Records maintenance Multitasking Task prioritization Analytical thinking Microsoft Word Planning Scheduling Time management Coordination
Experience
Customer Service Representative at Subaru of America, Inc (2022-11 – 2023-10)
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Sales Executive at Verizon Connect (2022-09 – 2022-11)
- Identified business opportunities and generated profitable sales in both new and existing accounts to meet and exceed new business revenue goals.
Financial Consultant at South Florida Tax Service (2021-02 – 2022-06)
- Met with clients to facilitate budget management and financial guidance.
- Supported client with financial analysis, budget management and operational cost control.
Voter Registration at Shawmut Communications Group (2024-08 – 2024-11)
- Improved voter turnout, meticulously organizing voter registration drives in underserved communities.
- Managed voter registration tables, effectively reducing wait times and improving overall voter satisfaction.
- Increased voter registration rates by effectively communicating the importance of civic participation during door-to-door canvassing.
- Improved voter registration processes by streamlining workflows and implementing new technology solutions.
- Resolved voter registration issues promptly, enabling eligible citizens to cast their ballots without delay.
Education
Some College (No Degree) in Business Administration And Management – Miami Dade College
High School Diploma – Westbury High School (2017-06)
