Customer Service Representative at Subaru of America, Inc (2022-11 – 2023-10)
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Sales Executive at Verizon Connect (2022-09 – 2022-11)
- Identified business opportunities and generated profitable sales in both new and existing accounts to meet and exceed new business revenue goals.
Financial Consultant at South Florida Tax Service (2021-02 – 2022-06)
- Met with clients to facilitate budget management and financial guidance.
- Supported client with financial analysis, budget management and operational cost control.
Voter Registration at Shawmut Communications Group (2024-08 – 2024-11)
- Improved voter turnout, meticulously organizing voter registration drives in underserved communities.
- Managed voter registration tables, effectively reducing wait times and improving overall voter satisfaction.
- Increased voter registration rates by effectively communicating the importance of civic participation during door-to-door canvassing.
- Improved voter registration processes by streamlining workflows and implementing new technology solutions.
- Resolved voter registration issues promptly, enabling eligible citizens to cast their ballots without delay.
