Celia Magana

Provide comprehensive client support services, including take assessments, background checks,, and case management referrals. Conduct dorm checks to ensure clients well-being and safety. Manage clothing distribution and donation distribution.

Shelter Support - Central Arizona Shelter (CASS) - Phoenix, Arizona

(2023-10)

• Provide comprehensive client support services, including take assessments, background checks,, and case management referrals.
• Conduct dorm checks to ensure clients well-being and safety.
• Manage clothing distribution and donation distribution.
• Address client concerns and implement solutions to de-escalate and maintain a positive environment.

House Manager - J&JW ENT LLC - Phoenix, Arizona

(2022-11 - 2023-10)

• Managed client support and ensured client compliance with program regulations and guidelines.
• Provided transportation to clients for their scheduled appointments.
• Engaged clients to establish trust and inspire them to achieve their program goals.
• Supervise group homes and ensure home's compliance and cleanliness.
• Provided overnight support in group homes, ensuring a safe and secure environment for clients.

Customer Service Representative - Arizona Department of Economic Security - Phoenix, AZ

(2022-08 - 2022-11)

• Facilitated client eligibility for food assistance benefits.
• Provided case management for food assistance recipients.
• Used DES systems to verify compliance with program criteria, including background checks.

Cafe Supervisor - Fields Auto Group - Prospect Heights, IL

(2015-04 - 2021-08)

• Managed kitchen operations and oversaw food preparation to ensure prompt service to the clients awaiting vehicle service.
• Cultivated a welcoming and professional environment for clients.

Companion Care - The Lodge of Northbrook - Northbrook, IL

(2017-12 - 2018-03)

• Assisted clients with daily tasks such as shopping, mailing, and personal tasks.
• Provided client companionship through personal interactions and scheduled activities.
• Monitored medication intake of clients and aided with medication when needed.

Airport Service Agent - O'Hare International Airport - Chicago, IL

(2013-05 - 2015-03)

• Assisted passengers at ticket counter and boarding gate
• Ensured compliance with safety and security regulations
• Provided clear and accurate information about flights, itineraries, and airport procedures
• Coordinated with airline staff and ground crew to ensure boarding procedures and on-time departures.