Alyssa Ramirez

Provided direct support and assistance to residents in a shelter setting, ensuring their safety and wellbeing Assisted with intake procedures, including registering new residents and conducting initial assessments Implemented and enforced shelter policies and rules to maintain a safe and orderly environment

Shelter Monitor - Mercy Center Ministries - Patchogue, NY

(2025-09)

• Provided direct support and assistance to residents in a shelter setting, ensuring their safety and wellbeing
• Assisted with intake procedures, including registering new residents and conducting initial assessments
• Implemented and enforced shelter policies and rules to maintain a safe and orderly environment
• Monitored and maintained cleanliness and hygiene standards within the shelter facility
• Distributed food, clothing, and personal hygiene items to residents in need
• Facilitated group activities and workshops to promote residents' social and emotional development
• Managed and organized shelter supplies and inventory, ensuring availability of essential items
• Provided information and referrals to residents seeking assistance with legal, medical, or social services
• Maintained accurate records of resident interactions, incidents, and services provided
• Assisted in crisis management situations, including de-escalation and conflict resolution
• Participated in staff meetings and training sessions to stay updated on best practices and procedures
• Provided transportation assistance to residents for medical appointments or essential errands

Direct Support Professional - East End Disability Associates - Riverhead, NY

(2025-04)

• Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
• Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
• Implemented individualized care plans based on clients' specific needs and goals
• Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
• Promoted socialization by organizing recreational activities and outings for clients to engage in the community

Cashier - Wendy's - Port Jefferson Station, NY

(2024-04 - 2025-05)

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers

Stocker/Cashier - Publix - Port Charlotte, FL

(2021-06 - 2022-08)

• Maintained accurate inventory records by conducting regular stock counts and reconciling discrepancies
• Collaborated with the purchasing department to ensure timely replenishment of stock items
• Performed quality checks on incoming products to ensure they met company standards before stocking them
• Maintained cleanliness and organization of the stockroom area, adhering to safety guidelines at all times
• Responded promptly to customer inquiries regarding product availability or location within the store

Bachelor's degree - Women's, Gender, and Sexuality Studies - Stony Brook University