Celina Alvarez

Supervised and supported cast members and developed training programs to ensure maximum performance and give staff evaluation to the manager, check occupied rooms, resolve customers complaints and make them feel good about their concern. Collaborate with front desk to respond promptly to all guest requests.

Saratoga Spring Disney Housekeeper Coordinator - The Walt Disney Company - Orlando, FL

(2020-05)

Supervised and supported cast members and developed training programs to ensure maximum performance and give staff evaluation to the manager, check occupied rooms, resolve customers complaints and make them feel good about their concern. Collaborate with front desk to respond promptly to all guest requests.

Housekeeper Supervisor - Mystic Dunes

(2014-12 - 2015-03)

My role as a housekeeper supervisor was responsible for ensuring that the standard of cleanliness is met and reporting any maintenance, monitor the housekeeping to finish on time to turn the rooms with the 4th key.

Guest Relations - Liki Tiki Village - Orlando, FL

(2011-03 - 2014-10)

Train the new housekeeper in all cleaning steps, explain all the chemical processes and make sure that they understand on what surface or area they need to use the chemical as a supervisor. I inspect 18 rooms daily, report any maintenance, complete inventory, ensure quality in all rooms and turn the room to the front desk.

High School in General - Ana j candelas (1989-08 - 1993-05)