Celine Zagha

A medical sales professional with experience in fast-paced, performance-driven environments that require disciplined execution, clear communication, and strong interpersonal judgment. Demonstrated ability to engage diverse audiences, build trust quickly, and influence outcomes through education, responsiveness, and consistent follow-through. Highly coachable, adaptable, and comfortable operating in field-based settings, with professionalism, resilience, and accountability.

Barista at Starbucks (2021-2025)

• Developed and nurtured lasting customer relationships in a high-volume store by combining personalized service with disciplined execution and brand standards. Maintained service quality during peak demand periods.
• Recognized by leadership as a top contributor, consistently going above and beyond for customers and teams.
• Consistently achieved and surpassed sales quotas, performance goals, and customer expectations by identifying customer needs and delivering accurate recommendations with a strong ability to identify and capitalize on upsell opportunities.
• Played a key role in a district-leading performance turnaround that elevated the store from last place to top ranking in customer connection and repeat visitation.

Front Desk Coordinator at Flow Rheumatology (2021-01 – 2021-12)

• Served as a key contributor and acted as the front-line interface within a specialty medical practice, managing day-to-day interactions across patients, providers, and clinical support staff to keep clinic operations running smoothly.
• Supported daily clinic operations by proactively addressing patient inquiries, resolving scheduling issues, and escalating concerns appropriately to maintain workflow continuity and patient satisfaction.
• Oversaw the integrity and confidentiality of medical records by updating patient information across digital systems.
• Facilitated daily appointment logistics and patient movement to minimize bottlenecks, support provider efficiency, and maintain a consistent standard of care.

Bachelor of Science in Nutritional Science – Arizona State University (2025-01)

Certified National Pharmaceutical Representative (CNPR) – NAPSRx (2026-01)