Chad A

Detail-oriented Information Systems professional with experience in data management, quality assurance, documentation, operational reporting, workflow coordination, and technical troubleshooting. Experienced in reviewing and maintaining accurate records, identifying data and documentation inconsistencies, resolving workflow issues, and supporting process improvement in fast-paced operational environments. Graduate-level education in Information Systems with foundational knowledge of Python, AWS, information systems, data workflows, and enterprise applications.

Strong analytical and problem-solving abilities with a demonstrated capacity to learn new technologies, document procedures, work independently, and collaborate with cross-functional technical and business teams. Interested in applying data analytics, automation, artificial intelligence, and data-processing technologies to transform information into accurate, usable business insights.

Documentation & Quality Assurance Specialist at Braille Works (2023-04 – Present)

• Maintain accurate operational documentation and perform detailed quality assurance and quality-control reviews against established production standards.
• Review information for accuracy, completeness, consistency, and compliance, identifying documentation issues and correcting errors before final delivery.
• Maintain records and supporting documentation used for operational tracking, reporting, and workflow management.
• Identify process inconsistencies and workflow issues, investigate root causes, and support corrective actions to improve accuracy and production efficiency.
• Apply strong attention to detail when working with high-volume information and documentation while maintaining strict quality requirements.
• Collaborate with internal teams to resolve issues, meet customer requirements, and maintain established deadlines and quality standards.
• Follow documented procedures and contribute to consistent execution of business processes and quality-control activities.
• Support continuous process improvement by identifying opportunities to reduce errors and improve workflow efficiency.

Delivery & Logistics Manager — Part-Time at Oak & Ash (2024-03 – 2025-05)

• Coordinated logistics, inventory data, scheduling, and daily operational workflows in a fast-paced environment.
• Maintained accurate operational records and monitored inventory movement to support business decisions and day-to-day reporting.
• Reviewed operational information to identify discrepancies, resolve issues, and maintain accurate workflow and inventory records.
• Tracked process performance and operational activity to support efficiency, customer service, and business objectives.
• Worked independently while managing multiple priorities, maintaining accurate records, and communicating status and issues across teams.
• Coordinated with internal and external stakeholders to resolve workflow problems and maintain operational continuity.
• Applied structured problem-solving and attention to detail to address process issues and improve day-to-day operations.

Technical & Administrative Apprentice at Lex Dock LLC (2023-03 – 2023-05)

• Assisted with system configuration, software updates, testing, troubleshooting, and technical documentation.
• Supported testing activities by identifying issues, documenting findings, and assisting with problem resolution.
• Maintained accurate technical and administrative records supporting day-to-day technology operations.
• Assisted with investigation of system and workflow issues through structured testing, documentation, and follow-up.
• Adapted quickly to new software, systems, and technical processes while supporting administrative and technology-related activities.
• Communicated technical and operational information clearly through documentation and team collaboration.

Member Advocate at Suncoast Credit Union (2021-07 – 2022-01)

• Maintained accurate customer and account information while following established security, privacy, and compliance procedures.
• Documented customer interactions and account-related issues within internal systems to support accurate records and efficient resolution.
• Investigated customer concerns, identified issues, and escalated complex problems according to established procedures.
• Used enterprise systems to retrieve, update, and maintain information while protecting confidential customer data.
• Demonstrated strong attention to detail and accuracy while managing sensitive information in a regulated environment.
• Communicated clearly with customers and internal teams to resolve issues and maintain service quality.

Master of Science in Information Systems – South University

Bachelor of Science in Criminology – Florida State University