Chad Kuchvalek

Dual MBA/MHA candidate (3.83 GPA; expected August 2027) with healthcare administration experience across multi-site urgent care operations, pediatric interoperability, health services research, and health-system strategy. Translates qualitative and quantitative evidence into process maps, executive-ready analyses, and implementation-conscious recommendations that strengthen patient flow, care coordination, operational reliability, and patient experience.

Urgent Care Administrative Intern at Atrium Health Navicent (2026-06 – Present)

• Conducted a multi-site operational assessment across three urgent care locations, engaging frontline staff, clinicians, patient access personnel, diagnostic teams, and leaders to identify bottlenecks affecting triage, patient throughput, discharge, results follow-up, and front-to-back communication.
• Synthesized interview findings, workflow observations, policy documents, and available operational data into current-state process maps and a prioritized DMAIC improvement portfolio, distinguishing locally actionable workflow defects.
• Develop an operationally ready intercom communication system with defined use cases, role ownership, escalation protocols, pilot measures, and implementation guidance to strengthen real-time coordination and patient-flow reliability across three urgent care sites.
• Advance lab-result tracking and patient portal messaging redesign by documenting current-state handoffs, ownership gaps, and future-state requirements for operational and technical review.

Merit Graduate Research Assistant at Institute of Health Administration, Georgia State University (2025-01 – Present)

• Conduct quantitative and qualitative research on healthcare industry trends and program performance, translating findings into executive-ready insights.
• Analyze data in Tableau and SPSS to support program evaluation, visualization, and decision-making.
• Synthesize complex datasets and literature into concise summaries that inform process-improvement priorities.

Senior Marketing Coordinator at Carahsoft Technology Corporation (2023-06 – 2025-09)

• Led promotional strategy for Healthcare Information and Management Systems Society.
• Used HTML, campaign analytics, and market insights to plan and execute cross-functional promotional work.
• Trained 100+ trade-show participants in audience engagement and event communication.

IS&T Digital Patient Experience & Interoperability Intern at Children's Healthcare of Atlanta (2025-03 – 2025-05)

• Evaluated secure patient-data exchange workflows across Epic Care Everywhere, ADT notifications, fax, and Direct messaging; translated findings into a staff-facing interoperability guide.
• Mapped care-coordination gaps among Children’s clinically integrated network, community mental health providers, and primary care practices.
• Completed Epic MyChart service tickets and technical assessments in a client-facing support environment.
• Synthesized technical evidence and stakeholder input into 25+ barriers and 30+ implementation-conscious recommendations presented to senior leadership, incorporating HIPAA and GaHIN considerations.

Marketing Strategy Intern at Piedmont Healthcare (2023-01 – 2023-04)

• Analyzed a 1.2M+ patient database to identify engagement gaps and segment target populations for patient-growth strategies.
• Completed 10+ SWOT and PEST analyses evaluating competitors, emerging technologies, telehealth, AI, and changing patient preferences.
• Mapped the end-to-end patient journey to identify acquisition, experience, and retention improvement opportunities.
• Built KPIs, a $301,500 budget, and a 10-month implementation plan targeting 40% non-patient subscriber growth and 45% patient engagement.

Communications Chair at Future Healthcare Executives, Georgia State University (2025-07 – Present)

• Lead newsletter production and distribution, maintain event documentation and photo uploads, track event attendance, develop follow-up content, and coordinate contributor support so members receive timely information about programs, achievements, and professional-development opportunities.

Student Leadership Committee Member at Healthcare Financial Management Association (2025-10 – Present)

• Help plan the 2026 Georgia HFMA Peach State Gathering and its speaking sessions, contributing to event programming that connects students with healthcare finance and administration professionals.

HIMSS26 Student Ambassador at Healthcare Information and Management Systems Society (2026-03 – 2026-03)

• Completed assigned Student Ambassador work shifts supporting Smart Healthcare Transformation Forum, Business Operations Theatre, education-room, and keynote programming while building exposure to current AI, interoperability, digital-health, and healthcare-operations topics.

ACHE Congress 2026 Program Assistant at American College of Healthcare Executives (2026-03 – 2026-03)

• Supported ACHE Congress 2026 programming as a Program Assistant, attended national healthcare-leadership sessions, and engaged with executives and peers on current healthcare-management trends.

MBA / Master of Health Administration – Georgia State University, J. Mack Robinson College of Business (2027)

B.B.A. in Marketing, Cum Laude in Marketing – Georgia State University, J. Mack Robinson College of Business (2023-05)