Chancellor Decay

Diligent Medical Records Professional with over 4 years of experience in high-volume healthcare information management and digital support environments. Expert in processing release of information (ROI) requests with a steadfast commitment to safeguarding patient privacy and ensuring 100% compliance with HIPAA regulations and state laws. Proven ability to manage complex medical charts, validate authorizations, and utilize advanced scanning and transmission technologies to deliver high-quality products.

Dedicated to maintaining peak productivity and accuracy while providing attentive, respectful, and proactive customer service to all stakeholders.

Medical Records Specialist - Blue Cross Blue Shield Global Solutions

(2022-09)

• Processes all release of information requests in a timely and efficient manner, ensuring absolute accuracy and compliance with company policy and HIPAA regulations.
• Validates incoming requests and authorizations for the release of medical information by cross-referencing patient charts and established legal procedures.
• Performs rigorous quality checks on all scanned medical records and documentation to assure confidentiality and proper invoicing prior to transmission.
• Manages the retrieval and return of patient medical charts, utilizing high-speed scanning equipment and digital platforms to facilitate daily information workflows.
• Maintains a neat and orderly remote work area, ensuring all sensitive records and electronic files are properly stored and secured before shift completion.
• Carried out daily responsibilities in full accordance with site policies, labor regulations, and federal standards related to health information management.
• Demonstrated high digital intelligence by quickly learning and adopting new scanning technologies and healthcare software to eliminate backlogs.

Customer Support Specialist - Fast Pass Tag and Title

(2021-10 - 2022-09)

• Optimized the processing of records by date-stamping requests and highlighting pertinent data to facilitate rapid and accurate retrieval.
• Maintained all office equipment, including scanners and copiers, in excellent operating condition to prevent delays in service delivery.
• Collaborated with cross-functional teams to take on additional facilities and assignments during high-volume periods to ensure organizational objectives were met.
• Upheld a professional appearance and standard of ethics while working with privileged information in a conscientious and accurate manner.

Customer Service Representative - Sleep Number

(2020-07 - 2021-10)

• Provided excellent customer service by proactively identifying client concerns and ensuring a thorough understanding of complex client record requests.
• Executed precise data entry and documentation tasks, maintaining a typing speed of 50+ wpm to meet established productivity and quality standards.
• Safeguarded client rights to privacy by strictly limiting access to private information to authorized individuals and verified legal entities.
• Upheld a professional appearance and standard of ethics while working with privileged information in a conscientious and accurate manner.