Referral Coordinator - City of hope - Irwindale, CA
(2023-03)
Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety
- Ensure complete and accurate registration, including patient demographic and current insurance information
- Assemble information concerning patient's clinical background and referral needs
- Provide appropriate clinical information to specialist
- Contact review organizations and insurance companies to ensure prior approval requirements are met
- Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians
- Review details and expectations about the referral with patients
Surgery Scheduler - Murfreesboro Medical Clinic - Murfreesboro, TN
(2022-02)
- Schedule all surgery and procedures
- Complete task from Dr
- Answer calls 40+
- Train new staff
- Complete all paper work for surgery
- Verify insurance
- Process authorizations
Business Analyst - Rose International/Kaiser - Pasadena, CA
(2021-03)
- Calling patients on the phone
- Good communication
- great customer service
- helping members with video visits
- internet savvy
- set up teams meetings
- troubleshoot cameras, microphones, downloading apps and can help members with that setup
- look at dashboards to see video visit volumes and conversions
Correspondence Phone Support - Blue Shield of California - Monterey, CA
(2020-11 - 2021-02)
- PCP Changes
- Medical Group Changes
- Medication verification
- Authorization verification
- Transportation scheduling
- Appointment scheduling
- Insurance verification (Blue Shield and Medi-Cal)
- Customer service
- 60+ calls daily
- Claim assistants
- Prior Authorization verification for medications
Caridiology Scheduler - Cross Crounty Health PIH HOSPITAL
(2019-09 - 2020-03)
Scheduled patients for cardiovascular studies, neurology studies, pacemaker clinic and Dr. appointments
- Verify insurance and submitted request for authorization for service
- Greeted and assisted patients with checking in and out
- Completed light billing
- Complete electronic orders and fax orders
- Supported Techs and Nurses with paperwork and chart prep
- Assisted other Cardiology office with scheduling when needed
Medical Assitant/receptionist - MEDICAL PROFESSIONALS
(2018-04 - 2018-12)
- Provide excellent customer service and supported the women center patients, families, providers and team members
- Provide primarily check in/out services
- Received/ assist patients via the Cisco phone system
- Scheduling and rescheduling appointment that are offered at the clinic
- Registered new patients for appointments and verified their insurance
- Collected co-payments and balanced cash drawer at the end of the day
Call Center Representative - Kforce PATIENT ACCESS
(2017-05 - 2018-02)
- Register patient's demographic into the system (Allscripts, Salesforce and Epic)
- Verify insurance (HMO, PPO, Medi-Cal and Medicare)
- Handled in-patient hospital transfers
- Ensure all faxes and emails are completed daily by staff
- Complete BAPs, BPX and ZOp daily
- Assisted patients with sending message to their Dr and requesting medication
- 100+ calls daily
- Scheduled patients for Dr appointment
- Attended meetings for the department and voiced their concerns
- Trained new team member
