Chanel S

Customer-focused professional with 8+ years of customer service experience, including remote contact center support and high-volume inbound call handling. Experienced resolving customer concerns, documenting interactions, researching solutions, and delivering exceptional customer experiences while meeting productivity and quality goals. Skilled at navigating multiple software applications simultaneously, troubleshooting customer issues, and building positive customer relationships through active listening, professionalism, and problem-solving.

Proficient with Microsoft Office, CRM systems, Windows-based applications, and remote work environments.

Shift Supervisor at Compass Group USA (2024-03 – 2025-08)

Supervised daily operations while delivering exceptional customer service in a fast-paced environment.

• Resolved escalated customer complaints using active listening, empathy, and effective problem-solving.
• Trained and coached employees on customer service standards, policies, and operational procedures.
• Collaborated with leadership to improve workflow, customer satisfaction, and team performance.

Remote Customer Service Representative at Securitas Technology (2023-05 – 2024-03)

Managed 100+ inbound customer interactions daily while consistently meeting productivity and quality metrics.

• Resolved customer inquiries through phone and email while documenting account activity accurately within CRM systems.
• Researched customer concerns and coordinated with internal departments to ensure timely issue resolution.
• Navigated multiple software applications simultaneously while maintaining professionalism and excellent customer service.
• Delivered first-call resolution whenever possible while maintaining customer satisfaction.

Remote Data Entry Specialist at Capgemini (2021-04 – 2023-03)

Maintained 99% accuracy while processing customer and healthcare records.

• Assisted customers with account updates, insurance verification, scheduling, and billing inquiries.
• Utilized CRM software, Microsoft Office, and multiple databases to maintain accurate documentation.
• Protected confidential customer information while following company privacy standards.

Cashier / Trainer at Right Resource Management Group (2017-07 – 2021-04)

Delivered outstanding customer service in a high-volume retail environment.

• Trained new employees on customer service procedures and company standards.
• Recognized three times as Employee of the Month for exceptional customer satisfaction and teamwork.

High School Diploma – Trezevant High School