Danielle Betts-Ragland
Patient Care Advocate (call center)
Hire this person
Send a job offer directly to this candidate
About
Obtain a position as a team player in a people oriented multicultural organization, where I can maximize my skills and abilities in a challenging environment to achieve corporate goals.
Experience
Patient Care Advocate (call center) at Accredo Health Group (2020-10 – 2021-10)
- Loaded and updated primary/secondary insurance information.
- Scheduled delivery of packages.
- Ordered ancillary supplies.
- Educated patients and providers about products and services.
- Tracked shipments for carriers UPS, FEDEX, etc...
IOS/MAC Advisor Helpdesk Representative (call center) at Conduent (2021-07 – 2022-11)
- Inbound calls from customers with questions/concerns in the use of software services.
- Educated customers about plan designs, products, and services.
- Electronically tracked and documented customer interactions in real time.
- Resolving customer concerns with one step resolution and escalated issues as needed.
Verifier (Call center) at The Echelon Group (2019-09 – 2020-09)
- Responded to inbound/outbound phone inquiries from clients.
- Tracked packages and responded to shipping delivery issues.
- Identified and reported trends/problems.
- Printed shipping manifest and reports.
Education
– Hope works Adult Education (2018-03)
MSSC-Certified Production Technician 4.0 – TCAT-Tennessee College of Applied Technology (2024-04)
FANUC Robot Operations – TCAT-Tennessee College of Applied Technology (2024-04)
Electric Vehicle Technology – TCAT-Tennessee College of Applied Technology (2024-04)
