FRONT DESK NIGHT AUDITOR at Cleveland Hotel/ Essex House Hotel (Present)
- Process shift paperwork accurately, ensuring smooth transitions.
- Maintain cleanliness of public areas, enhancing guest experience.
- Participate in staff meetings, addressing key issues with management.
- Compute and manage guest bills, ensuring precise transactions.
- Audit accounts receivable, verifying accuracy of guest charges.
FRONT DESK MANAGER/FRONT OFFICE ADMINISTRATOR at Infinity At Brickell/First Services Residential
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Ensured the front desk area was clean and presentable at all times.
- Assisted with training new staff members on front desk procedures and policies.
- Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
UNARMED SECURITY OFFICER/FRONT DESK CLERK at 50 Biscayne Condo/Guardian Security Services
- Patrolled assigned areas to detect suspicious activities and persons.
- Monitored entrances, exits and other points of access to ensure safety of people and property.
- Conducted security checks on staff entering or leaving the premises.
- Responded promptly to emergency situations using appropriate resolution strategies.
- Assisted with investigations into thefts, vandalism, assaults.
- Inspected buildings periodically for signs of intrusion or damage.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
FRONT DESK SUPERVISOR at The South Bay Club/ Castle Group
- Maintain accounting system by entering checks, filing financial paperwork and invoices.
- Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner.
- Follow up to ensure guest satisfaction.
- Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
- Works closely with Sales and Reservations in order to fulfill all special requests for groups, VIP's, etc.
- Promptly answer the telephone using positive and clear voice.
- Input messages into the computer.
- Assures that all financial and credit procedures are followed.
- Follows up on credit problems with Front Office Manager and/or Credit Manager.
- Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings.
- Checks cashiers' work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
