Charlene Pham

With over 12 years of diverse customer service experience, I bring a deep understanding of client needs, communication, and problem-solving across industries—from wellness startups to high-volume retail environments. My background includes event coordination, social media strategy, and marketing execution, particularly within fast-paced, entrepreneurial settings where adaptability and creativity are key.

I’ve led and supported brand launches, organized virtual and in-person events, and built engaging online communities through content creation and customer engagement. Whether managing logistics, crafting campaigns, or resolving customer concerns, I thrive on creating meaningful experiences that connect people and elevate brands.

Currently seeking remote opportunities in event planning, customer success, and digital marketing, where I can contribute my passion for service, storytelling, and strategic thinking.

I bring over 12 years of experience in customer service, with a strong foundation in marketing, social media management, and event coordination. My career has been shaped by working in startup and small business environments, where I’ve developed a versatile skill set and a proactive, solutions-oriented mindset.

From managing high-volume customer interactions to planning and executing engaging events, I’ve consistently delivered results that enhance brand visibility and customer satisfaction. I’ve led social media campaigns, supported product launches, and built lasting relationships through personalized service and clear communication.

I’m currently seeking remote opportunities in event planning, customer success, and digital marketing, where I can bring creativity, empathy, and operational excellence to help teams grow and thrive.

Graduated from the University of California, Davis with a double major in Psychology and French. My academic background has equipped me with a strong understanding of human behavior, communication, and cultural dynamics—skills that have been instrumental in my work across customer service, marketing, and event coordination.