Charles

Efficient and dedicated delivery driver with 6 years of experience in logistics and customer service. Proven track record of timely deliveries and resolving issues to ensure customer satisfaction. Skilled in utilizing GPS for optimal routing and maintaining accurate delivery records.

Experienced in warehouse operations, including order processing and training new associates, contributing to improved efficiency and reduced errors. Committed to adhering to safety protocols and enhancing operational workflows.

Instacart Shopper/Delivery Driver at Instacart (2025-04 – Present)

Delivery and shopping services for Instacart customers

• Delivered packages and goods to customers in a timely and efficient manner
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Ensured the safe handling and transportation of fragile or perishable items
• Adhered to all traffic laws and regulations while operating company vehicles
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally
• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
• Followed established safety protocols for loading/unloading packages or goods from the vehicle
• Utilized GPS navigation systems or maps to determine optimal routes for deliveries

Warehouse Associate at 5below (2024-08 – 2025-07)

Warehouse operations and order processing

• Received, inspected, and documented incoming shipments of products
• Utilized forklifts and other equipment to safely transport materials within the warehouse
• Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
• Collaborated with team members to complete daily tasks in a timely manner
• Maintained a clean and organized work area, promoting safety and efficiency
• Followed all safety protocols and procedures while operating machinery or handling hazardous materials
• Communicated effectively with supervisors regarding any issues or concerns related to inventory or operations
• Processed an average of XX orders per day with minimal errors
• Reduced shipping errors by XX% through improved order verification process
• Trained new warehouse associates on proper procedures for receiving, storing, and shipping products
• Implemented a barcode scanning system that increased order processing speed by XX%

Janitor/Maintenance at Royal cleaning services (2020-04 – 2021-06)

Daily cleaning and maintenance operations

• Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
• Managed waste disposal in accordance with company policies and regulations
• Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies
• Maintained inventory of cleaning supplies and equipment, promptly reporting any shortages or malfunctions
• Responded to immediate cleaning needs such as spills or accidents in a timely manner
• Followed safety protocols while handling hazardous materials and chemicals
• Operated various cleaning machinery such as floor buffers, carpet cleaners, and pressure washers
• Provided exceptional customer service by addressing inquiries or concerns from building occupants
• Adhered to all security procedures when entering restricted areas or handling sensitive information/documents
• Trained new janitorial staff on proper cleaning techniques and safety protocols

Machine Operator at Berner Food & Beverage (2016-01 – 2020-02)

Machine operation and maintenance in food and beverage production

• Operated and maintained various types of machines, including but not limited to CNC machines, lathes, mills, and presses
• Performed routine inspections on machines to ensure proper functioning and made necessary adjustments or repairs as needed
• Followed blueprints, work orders, or other specifications to set up machines for production runs
• Monitored machine operations during production to detect any issues or malfunctions and took corrective actions promptly
• Maintained accurate records of production output, downtime, and quality control checks
• Ensured that products met quality standards by conducting regular inspections using measuring tools such as calipers or micrometers
• Optimized machine settings based on product requirements to achieve desired results efficiently
• Maintained inventory levels of raw materials or supplies required for machine operation
• Collaborated with maintenance technicians for preventive maintenance tasks on machinery

High school in Computer science – Dunbar vocational career academy (2003-09 – 2007-06)