Charles Dunlap

Team Leader/Supervisor at TaskUs (2026-04 – Present)

Operational Team Leadership: Supervised and coached a specialized team of Roadside Assistance Specialists, managing shift scheduling, performance tracking through KPIs/SLAs, and daily shift execution for autonomous vehicle (AV) support operations.
AV Field Incident & Safety Recovery: Led real-time emergency response protocols to safely disengage, secure, and recover stalled or offline self-driving vehicles from public roadways while strictly upholding safety compliance standards.
Fleet Readiness & Health Monitoring: Oversee local fleet health, vehicle allocation, and maintenance dispatching to minimize downtime and maximize autonomous fleet operational readiness across the service area.
Cross-Functional & Engineering Liaison: Acted as the primary point of contact between field operators, software engineers, and central dispatch, providing critical operational feedback and system reboot diagnostics to resolve complex vehicle issues.
Process Optimization & Reporting: Analyzed daily operational data to generate incident reports, identify fleet bottlenecks, and streamline field recovery workflows, successfully reducing turnaround times for stranded vehicles.

Chief Executive Officer at C W Holding, LLC (2020-01 – Present)

Executive Leadership & M&A Strategy: Provided strategic oversight for corporate subsidiaries to drive long-term profitability, negotiating key mergers, acquisitions, and joint ventures to accelerate market expansion.
Financial Oversight & ROI Optimization: Managed comprehensive financial planning and ROI metrics across business units, monitoring performance indicators to ensure long-term sustainability and growth.
Operations & Compliance Governance: Directed end-to-end business operations, implementing scalable processes to maximize organizational efficiency while maintaining strict compliance with corporate goals.
Stakeholder & Board Representation: Served as the primary liaison to boards of directors, investors, government entities, and key clients, establishing trusted relationships that supported strategic business objectives.
Talent Acquisition & Executive Mentorship: Recruited and developed top-tier leadership talent, building high-performing executive teams aligned with core organizational mission and values.
Culture, Engagement & Public Relations: Designed targeted employee engagement initiatives to boost cross-team productivity while representing the brand as host and speaker at high-profile industry events.

Supervisory Case Manager (Contractor) at Department of Health Services (FSA) Severely Homeless Population (2023-11 – 2025-11)

Team Supervision & Performance Coaching: Delivered direct supervision and performance evaluations for case management staff, providing structured coaching and targeted professional development to drive team excellence.
Service Coordination & Outcome Management: Managed and aligned key resources to address complex client needs, ensuring consistent high-quality service delivery and measurable positive outcomes.
Compliance & Quality Assurance: Oversaw rigorous documentation standards and recordkeeping procedures, maintaining strict compliance with agency policies, regulatory frameworks, and ethical standards.
Stakeholder & Interagency Collaboration: Facilitated seamless communication across case managers, clients, external partners, and community stakeholders to unify support strategies.
Staff Training & Capacity Building: Designed and led ongoing training programs to elevate team competencies, streamline service workflows, and foster ongoing professional growth.
Client Advocacy & Resource Access: Served as a primary advocate for client rights, expanding access to critical community support systems and specialized assistance networks.

Community Outreach Manager at North Capitol Collaborative, Inc (2022-10 – 2023-11)

Community-Centered Frontline Leadership: Spearheaded "trust-first" family engagement strategies across high-needs DC communities, establishing model outreach frameworks that deepened community trust and improved long-term family stabilization.
Strategic Stakeholder Mapping & Partnerships: Built and leveraged a comprehensive cross-sector network across schools, healthcare systems, and housing authorities, effectively bridging clinical care plans with localized community resources.
SDoH Assessment & Field Outreach: Translated high-level organizational goals into targeted field operations, executing home visits and comprehensive assessments to address critical Social Determinants of Health (SDoH) and systematic care barriers.
Cross-Functional & Clinical Care Integration: Partnered directly with medical and mental health professionals to execute seamless care transitions, removing operational friction to ensure vulnerable residents received continuous, coordinated care.
Crisis Intervention & Multi-System Advocacy: Served as lead advocate for families navigating high-stakes legal, medical, and housing systems, providing rapid crisis response and facilitating multi-partner family support interventions.
Data-Driven Strategy & Impact Reporting: Tracked engagement conversions and key case milestones, translating localized field data and client outcomes into actionable insights to inform executive organizational strategy.

Supervisory Youth Developmental Rep at Department of Youth Rehabilitation Services (2012-01 – 2019-12)

Operations & Staff Supervision: Oversaw day-to-day operations and mentored Youth Development Representatives and a team of 15+ volunteers, modeling therapeutic best practices and ensuring high-quality service delivery.
Program Design & Capacity Building: Developed and facilitated comprehensive youth development programs and workshops focused on academic success, leadership skills, life skills, and career exploration.
Intake, Risk Assessment & Safety Governance: Screened referrals for post-dispositional program admissions and conducted regular facility risk assessments to ensure environmental safety, policy compliance, and proactive hazard mitigation.
Crisis Response & Resident Advocacy: Delivered immediate crisis intervention and represented youth during legal, medical, and court proceedings, serving as a primary advocate for resident rights and personal safety.
Case Management & Stakeholder Alignment: Managed confidential recordkeeping and maintained regular communication with families, guardians, and external agencies to align resident progress with tailored support goals.
Holistic Health & Inclusion Initiatives: Implemented targeted curriculum promoting physical fitness, nutrition, and cultural awareness to cultivate a supportive, inclusive, and therapeutic growth environment.

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