Charles Hughes
IT Admin - Aspiring Data Analyst/Power BI Designer
Talent
Knoxville, KnoxMember since August 29, 2025
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About
IT Systems, Security, and Microsoft 365 Admin/Engineer for the past 15 years.
I have taken a break from IT and am currently working towards building Data Analyst and Power BI skills to start a new chapter in IT and my career.
Experience
- Microsoft Ecosystem: Administering Microsoft 365, Azure AD, Intune, Exchange Online, and Defender 365 across 40+ clients.
- Server & Network Infrastructure: Managing Windows servers, Hyper-V, Scale Computing, Citrix environments, and SonicWall firewalls.
- Security & Compliance: Handling Barracuda ESS, Carbon Black AV, Fortinet firewalls, and HIPAA-compliant systems.
- Technical Support & Mentorship: Acting as an escalation point, mentoring junior staff, and delivering high-level troubleshooting.
- Documentation & SOPs: Writing technical guides, SOPs, and maintaining client-specific documentation in IT Glue.
- Cross-Platform Administration: Supporting Apple Mac systems, switches, and various conferencing and phone systems.
Education
- Associate Degree in IT Studies
State Community College, 2012
Foundational knowledge in information technology, covering coding, networking, systems administration, and support.
- Bachelor’s Program in Information Technology
Western Governors University, 2015–2017
coursework in databases, security, and cloud technologies.
