Aftersales Area Manager
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My career history demonstrates my outstanding communication and leadership skills as well as my reputation for being organized and dependable. Further, my record of leadership in the industry has resulted in measurable benefit to companies like BMW North America, and Wayne Subaru.
Below are some examples of the value I can bring to your company:
Enhanced service retention and profitability through establishing individual dealership goals.
Identified and mitigated Aftersales deficiencies in coordination with Area Managers, Region, and dealers.
Ensured continuous process improvement by reviewing performance data with dealers, while identifying opportunities based on regional and national benchmarks and developing recommendations for action.
Performed and repaired body and programming issues on vehicles in a shop atmosphere; relaying results to BMWNA and also BMW AG in Munich.
20+ years of aftersales automotive expertise, including multiple dealer facing roles and colaborations with collogues.
I attended Lincoln Technical Institute, Mahwah NJ whereas I was awarded an internship at Mercedes Benz of North America.
My field of study was automotive technology.
