Charles Smith

Customer-focused professional with experience in operations leadership, retail management, and team coordination. Proven ability to build strong customer relationships, resolve issues efficiently, and support high-volume operations while maintaining exceptional service standards. Skilled in communication, problem-solving, account support, and cross-functional collaboration. Recognized for improving workflows, leading teams, and delivering positive customer experiences in fast-paced environments.

Process Assistant at Amazon (2022-12 – Present)

• Coordinate daily operational workflows to ensure timely processing of high-volume customer orders.
• Partner with leadership to improve workflow efficiency, contributing to a 15% increase in operational performance.
• Monitor productivity and quality metrics while supporting team members in meeting performance goals.
• Assist with resolving operational issues to maintain service levels and customer satisfaction.
• Collaborate across departments to improve communication and ensure smooth daily operations.
• Support peak-season staffing and workload distribution in a fast-paced, customer-driven environment.

Assistant Manager at Hibbett Sports (2018-09 – 2022-07)

• Delivered exceptional customer service by resolving customer concerns and creating positive shopping experiences.
• Built strong customer relationships that encouraged repeat business and customer loyalty.
• Supervised daily store operations while ensuring compliance with company standards and service expectations.
• Led, coached, and motivated a team of sales associates to consistently achieve sales and service goals.
• Handled customer escalations professionally, balancing customer satisfaction with company policies.
• Assisted with inventory management, merchandising, scheduling, and operational planning.
• Communicated effectively with store leadership and team members to ensure efficient daily operations.

High School Diploma – Americus Sumter High School