Jaida Lovelace

Customer-focused professional with experience in restaurant operations, team leadership, customer service, cash handling, and fast-paced environments. Proven ability to manage multiple priorities, resolve customer concerns, train team members, and maintain high service standards. Seeking an opportunity to leverage strong communication, organization, and leadership skills in a customer service, administrative, retail, or bookkeeping role.

Willing to relocate to: Rome, GA

Server - Buffalo Wild Wings - Rome, GA

(2026-04)

• Deliver exceptional customer service in a high-volume restaurant environment
• Accurately process orders, payments, and customer requests
• Build positive guest relationships to encourage repeat business
• Coordinate with kitchen staff to ensure timely and accurate order fulfillment
• Resolve customer concerns professionally and efficiently

Server - Ain't Life Grand Bar & Grill - Adairsville, GA

(2025-08 - 2026-01)

• Provided attentive service to guests while maintaining a fast-paced section
• Managed cash and electronic transactions accurately
• Up sold menu items and specials to increase sales
• Maintained cleanliness and organization throughout dining areas
• Assisted team members during peak business periods

Shift Leader - PJ'S Coffee of New Orleans - Rome, GA

(2025-05 - 2025-08)

• Supervised daily operations and team performance during assigned shifts
• Trained new employees on customer service standards and operating procedures
• Managed cash drawers, deposits, and register reconciliation
• Assisted with scheduling, inventory management, and opening/closing procedures
• Addressed customer concerns and ensured a positive guest experience

Server - Jefferson's - Rome, GA

(2024-07 - 2025-08)

• Delivered high-quality customer service in a busy restaurant setting
• Processed customer orders and payments with accuracy
• Maintained product knowledge to assist guests and recommend menu items
• Collaborated with team members to ensure efficient restaurant operations
• Consistently met service expectations while handling multiple tables

Diploma - General Studies - Pepperell High School (2012-08 - 2016-05)