Charlie Guy

Compassionate and detail-oriented Medical Administrative Assistant with experience supporting patients, providers, and clinical teams in both remote and in-person healthcare settings. Skilled in patient registration, appointment scheduling, electronic medical records, insurance verification, and customer service. Dedicated to delivering exceptional patient experiences while maintaining accurate documentation and HIPAA compliance.

Associate Teacher at Volunteers of America ECEC (2022-10 – 2024-09)

• Maintained attendance, health, behavioral, and developmental records while ensuring accuracy and confidentiality.
• Communicated effectively with families and collaborated with teachers, therapists, and administrators to support individualized care plans.
• Managed multiple responsibilities while maintaining a safe, organized, and welcoming environment.

Customer Service Representative at Kaiser Permanente (2021-03 – 2021-11)

• Assisted members with appointments, insurance benefits, billing, and account updates while maintaining HIPAA compliance.
• Handled 70–100 inbound calls daily, delivering professional customer service and resolving concerns efficiently.
• Documented member interactions accurately while coordinating with internal departments to support patient care.

Remote Front Desk Receptionist at ZoomCare (2021-01 – 2021-03)

• Managed patient registration, scheduling, and electronic medical records while supporting multiple providers remotely.
• Verified patient information, coordinated appointments, processed payments, and answered questions regarding healthcare services.
• Collaborated with providers through Microsoft Teams while ensuring HIPAA compliance and exceptional patient service.

Certified Nursing Assistant at Larchwood Inns (2018-05 – 2019-07)

• Assisted residents with activities of daily living while promoting dignity, safety, and independence.
• Monitored vital signs, documented patient information, and reported condition changes to the nursing team.
• Maintained HIPAA compliance while providing compassionate, patient-centered care.

Career Program Certificate in Personal and Professional Development – CrossPurpose Career Program (2026-06 – 2026-06)

Certificate in Medical Administrative Assistant – Penn Foster (2026-07 – 2026-07)

High School Diploma – New America High School