Tracey Mamadou
Medical Administrative Assistant
About
Knowledgeable of medical procedures and practices with various healthcare specialty experiences. Strong technical and organizational skills, combined with the ability to perform direct care and administrative duties in a timely manner. Productive and efficient work habits without supervision. Self-motivator with high energy and ability to meet all goals. Authorized to work in the US for any employer
Experience
Medical Administrative Assistant - Cadia Healthcare Pikecreek - Wilmington, DE
(2024-12)
- Managed patient scheduling and appointment coordination, ensuring efficient flow of daily operations
- Maintained accurate electronic medical records (EMR) for all patients, adhering to HIPAA regulations
- Verified insurance coverage and processed claims, resulting in timely reimbursement for medical services rendered
- Coordinated with healthcare providers to obtain necessary documentation and pre-authorization for procedures and treatments
- Responded to patient inquiries regarding appointments, test results, and general information about the practice
- Performed administrative tasks such as answering phone calls, filing paperwork, and managing office supplies inventory
- Collaborated with billing department to resolve any coding or billing discrepancies for accurate claim submission
- Scheduled diagnostic tests and specialist appointments based on physician recommendations
- Ensured compliance with medical office policies and procedures while maintaining a high level of professionalism at all times
- Provided exceptional customer service by addressing patient concerns promptly and effectively
- Assisted in training new staff members on office protocols, EMR systems usage, and customer service standards
- Managed incoming/outgoing correspondence including mail distribution, faxing documents, scanning records into EMR system
Certified Medical Assistant (CMA) - Trinity Health - Newark, DE
(2024-09)
- Assisted physicians and nurses in providing patient care, including taking vital signs, collecting specimens, and administering medications
- Managed patient scheduling and ensured timely appointments for efficient workflow
- Prepared examination rooms by sterilizing equipment and ensuring availability of necessary supplies
- Educated patients on medication instructions, post-treatment care, and preventive measures to promote overall wellness
- Performed basic laboratory tests such as blood draws, urinalysis, and EKGs with precision and adherence to safety protocols
Certified Medical Assistant - Cardiology Consultants of Philadelphia - West Chester, PA
(2024-02)
Certified medical assistant working in a Cardiology setting.
Certified Medical Assistant - ChristianaCare - Glen Mills, PA
(2020-10 - 2024-02)
Certified medical assistant working in primary care setting.
Certified Medical Assistant - Maxim Healthcare Services - Wilmington, DE
(2018-09 - 2020-09)
Certified medical assistant working in several area's of medicine.
Certified Medical Assistant - Crozer Health - Upland, PA
(1999-09 - 2018-09)
Certified medical assistant working in several area's of medicine.
Education
High school diploma - Health Science - Thompson Institute (1998-09 - 1999-09)
High school diploma - South Philadelphia High School (1991-09 - 1995-06)
