Charlie Sanchez

Customer service and leadership professional with direct experience at Disneyland Theme Parks as a Shift Leader and a strong background in high-volume guest relations and office administration. Skilled in delivering exceptional guest experiences, leading teams, resolving issues with empathy, and supporting smooth operations. Bilingual in English and Spanish with outstanding verbal communication and active listening skills.

Recent UCLA graduate (BA English with honors). Eager to apply proven guest-focused expertise and Disney service knowledge as a Disney Reservation Center Sales Agent to create magical experiences and support sales objectives.

Office Assistant - Grimard & Associates, CPAs - Bonsall, CA

(2017-01)

• Maintains impeccable office organization and efficiency to support firm operations and client service excellence.
• Manages correspondence, phone communications, records, and confidential matters with accuracy, discretion, and sound judgment.
• Implements protocols, systems, and processes that improve workflow efficiency and daily operational smoothness.

Shift Leader - Disneyland Theme Parks - Anaheim, CA

(2015-07 - 2015-12)

• Led and motivated teams to deliver world-class guest experiences aligned with Disney service standards in a high-volume environment.
• Expertly resolved escalated guest concerns and emergencies with empathy and urgency, turning challenges into positive outcomes.
• Coached and trained team members on productivity, safety, and service excellence, improving performance and reducing incidents.
• Partnered with management on operational plans, staffing, and initiatives to support business objectives and team success.
• Built collaborative relationships while upholding compliance with operational, safety, and guest service standards.

Guest Relations Associate - Target - Los Angeles, CA

(2013-05 - 2014-08)

• Delivered exceptional personalized guest service through active listening and tailored recommendations that built loyalty and satisfaction.
• Professionally handled inquiries and complaints with a solutions-oriented approach while building productive guest and team relationships.
• Demonstrated strong communication skills in a fast-paced retail environment, meeting service standards and supporting positive experiences.

Bachelor of Arts - English - University of California, Los Angeles (2022-08)