Charlie To

As a Pharmacy Manager, I specialize in driving operational excellence and building high-performing, deeply connected teams. I believe that exceptional patient care starts with a culture of collaboration and mutual support. With active pharmacist licenses in Washington, Oregon, and Illinois, along with a Hormonal Contraceptive CDTA, I am passionate about expanding clinical access and elevating community wellness.

Whether I am spearheading new workflow redesigns or mentoring the next generation of pharmacy professionals, my focus is always on strategic communication, efficiency, and empowering my team to succeed.

Interim Market Health and Wellness Director

Walmart | Oregon

Partner with regional leadership to oversee pharmacy operations, ensuring clinical excellence and strict regulatory compliance across multiple locations.

Drive strategic initiatives to optimize high-volume workflows, elevate customer service metrics, and support community health objectives.

Act as a collaborative resource for Pharmacy Managers, focusing on team development and operational strategy.

Pharmacy Manager

Walmart (Store #3794) | Federal Way, WA

Lead a 21-person cross-functional pharmacy team, fostering a strong culture of teamwork, accountability, and continuous professional development.

Successfully drive top-tier patient satisfaction, maintaining high-performing MyCustomer metrics (consistently hitting 4.9 scores) in a high-volume environment.

Spearhead the successful local implementation of corporate operational workflows (such as the Visual/Verify redesign), acting as a champion for change management and floor efficiency.

Oversee comprehensive inventory management, safety compliance, and critical daily dispensing operations.

Doctor of Pharmacy (Pharm.D.) – Midwestern University Chicago College of Pharmacy 2007