Charlotte Richardson

Results-driven professional with a strong background in customer service, team leadership, and operational efficiency. Adept at streamlining processes, resolving issues swiftly, and building lasting relationships with clients, executives, and team members. Known for a proactive, organized approach and a service-first mindset, thriving in fast-paced, high-performance environments, particularly within hospitality and customer service.

Executive Assistant to CEO - Tony Jeary International - Dallas, TX

(2024-10)

Supports the efficient operation of the executive team, ensuring smooth management of schedules, client relationships, and day-to-day office activities.

• Responsibilities include maintaining an organized office environment, managing sensitive information, and collaborating with teams to ensure operational success.
• Coordinates executive travel, meetings, and appointments to optimize time and ensure smooth operations.
• Manages sensitive client communications, maintaining confidentiality and ensuring a high level of professionalism.
• Assists in office operations and supported financial record-keeping, ensuring accuracy and adherence to protocols.

Staff Supervisor - Starbucks - Dallas, TX

(2020-03 - 2024-09)

Led teams to ensure efficient store operations, excellent customer service, and adherence to company policies.

• Responsibilities included managing staff, improving team performance, handling customer inquiries, and ensuring smooth daily operations during peak hours.
• Led teams during high-traffic periods to ensure optimal customer service and operational efficiency
• Trained and mentored new employees, fostering a productive and supportive work environment.
• Managed inventory control, cash handling, and register balancing to ensure accurate financial operations.

Marketing Intern - IRT Media - Dallas, TX

(2024-05 - 2024-08)

Supported digital marketing efforts by creating content and optimizing online presence. Responsibilities included assisting with social media campaigns, SEO efforts, and content creation to enhance engagement and drive brand visibility.

• Developed engaging content for social media platforms, increasing follower engagement and brand awareness.
• Assisted in optimizing website content for SEO, improving visibility and driving traffic.
• Supported digital marketing campaigns, contributing to lead generation and successful campaign execution.

Sales Lead - Sprint - Dallas, TX

(2018-03 - 2019-11)

Led a team of sales associates to meet and exceed sales goals, while ensuring a high level of customer satisfaction.

• Responsibilities included managing sales strategies, mentoring staff, and analyzing performance to drive revenue growth.
• Led a team of sales associates, setting daily goals and driving performance to achieve sales targets.
• Implemented sales strategies that increased high-margin product sales, boosting store revenue
• Trained and mentored new employees on product knowledge, sales techniques, and customer service.

Bachelor's degree - Global business management - Arizona State University (2024-01 - 2024-12)