Charmaine Morris

Customer service professionals with experience welcoming visitors and tenants, providing front-desk assistance, and resolving customer inquiries by phone, email, and in person. Skilled in handling high-volume communications, providing accurate information, and coordinating administrative support. Brings experience in public transportation and fire life safety, along with strong multitasking, planning, and communication skills, to support efficient operations and positive customer experiences.

BUS OPERATOR - MTA - New York, NY

(2018-09)

• Operate buses to transport passengers safely to their destinations while providing attentive customer service.
• Conduct regular vehicle inspections, checking brakes, steering, windshield wipers, and other major systems to support safe, reliable operation.
• Explain fares and schedules clearly, helping passengers understand travel options and plan their trips.
• Respond to passenger questions and requests for travel information with clear, courteous communication.
• Collaborate with team members to support customer service and transportation operations.

FIRE LIFE SAFETY DIRECTOR - Harvard Protection / Trinity Account - New York, NY

(2017-06 - 2018-11)

• Managed fire command station operations during emergencies, coordinating communications to support an organized and effective response.
• Answered a high volume of daily calls, assisting customers with inquiries and resolving service concerns.
• Responded to daily emails and faxes, supporting timely written communication with customers.
• Provided accurate information and practical solutions to customer requests by telephone and email, communicating clearly and professionally.
• Served as a front-desk point of contact for visitors and tenants. Greeted arrivals, answered questions, and provided assistance.

FIRE LIFE SAFETY DIRECTOR - Securitas Security Services USA Inc. - New York, NY

(2009-02 - 2017-06)

• Oversaw fire command station activities to maintain clear communication during emergencies.
• Addressed routine telephone, email, and fax inquiries, resolving customer questions and service issues.
• Guided customers through their requests by phone and email, offering accurate information and assistance.
• Greeted tenants and visitors at reception, offering helpful information and creating a welcoming front-desk environment.

Assistant Bookkeeper - Coney Island Community Daycare Center - Brooklyn, NY

(2010-04 - 2013-08)

• Coordinated financial processing and office communications to support day-to-day administrative operations.
• Provided administrative and clerical support to more than 20 staff and management members. Responsibilities included telephone coverage, document copying, and delivery preparation.
• Organized correspondence and maintained administrative records to support efficient office workflows.
• Managed customer inquiries by phone, email, and in person, communicating information clearly and routing requests to appropriate staff.
• Supported registration and enrollment administration by facilitating ACS voucher enrollment for parents seeking subsidized childcare.

Computer Information Systems - New York City Technical College

Diploma - Business/Math - Eastern District High School