Charmica Garrison

Dependable operations, transportation, customer service, and insurance professional with more than 25 years of experience. Known for staying calm under pressure, communicating effectively, leading teams, and providing outstanding service. Brings experience coordinating with dispatch, maintaining accurate documentation, supervising employees, resolving customer concerns, and educating clients as an Independent Life Insurance Agent.

Seeking opportunities in dispatch, operations, customer service, claims, or insurance where strong communication, organization, and problem-solving skills can make an immediate contribution.

Chauffeur / Professional Driver at Echo Windy City Limousine (2022-01 – Present)

• Provided safe and reliable transportation while maintaining a professional customer experience.
• Communicated with dispatch regarding schedules, route updates, and client needs.
• Performed vehicle inspections, maintained trip documentation, and adapted to changing traffic conditions.
• Protected client confidentiality and represented the company professionally.

Independent Life Insurance Agent at PHP Financial Services

• Worked as an independent Life Insurance Agent helping individuals and families understand life insurance options.
• Explained policy features, answered questions, and guided clients through the application process.
• Built relationships through follow-up, professionalism, and dependable customer service.
• Maintained an Illinois Life Insurance Producer License.

Bus Operator at Chicago Transit Authority (2012-01 – 2023-12)

• Safely transported passengers while following CTA policies and DOT safety regulations.
• Maintained communication with dispatch and supervisors regarding route changes, delays, emergencies, and operational updates.
• Completed pre-trip and post-trip inspections and accurately documented vehicle concerns.
• Managed time-sensitive routes while adapting to traffic, weather, and service disruptions.
• Provided excellent customer service and assisted passengers with questions and accessibility needs.
• Remained calm under pressure and exercised sound judgment during unexpected situations.

Assistant Manager at Panera Bread

• Supervised teams of 30+ employees while supporting daily operations.
• Prepared employee schedules, monitored labor costs, and maintained staffing levels.
• Managed inventory, POS systems, cash accountability, and customer service.
• Trained employees and maintained food safety and company standards.

Assistant Manager at Steak 'n Shake

• Supervised teams of 30+ employees while supporting daily operations.
• Prepared employee schedules, monitored labor costs, and maintained staffing levels.
• Managed inventory, POS systems, cash accountability, and customer service.
• Trained employees and maintained food safety and company standards.

Assistant Manager at Denny's

• Supervised teams of 30+ employees while supporting daily operations.
• Prepared employee schedules, monitored labor costs, and maintained staffing levels.
• Managed inventory, POS systems, cash accountability, and customer service.
• Trained employees and maintained food safety and company standards.

Assistant Manager at Burger King

• Supervised teams of 30+ employees while supporting daily operations.
• Prepared employee schedules, monitored labor costs, and maintained staffing levels.
• Managed inventory, POS systems, cash accountability, and customer service.
• Trained employees and maintained food safety and company standards.

High School Diploma – Joliet Central High School (1992-01 – 1996-12)