Gini Trent

Experienced professional with nearly 30 years of office management, customer service, insurance operations, financial administration, and client relationship management experience, complemented by recent hands-on residential renovation and project management experience. Skilled in coordinating contractors and vendors, managing budgets and records, solving problems, organizing complex projects, and delivering results with professionalism and attention to detail. Dependable, adaptable, and comfortable managing responsibilities independently from planning through completion.

Independent Real Estate Renovation - Self Employed

(2024-08)

Managed the complete renovation of two residential properties for resale.

• Performed hands-on construction, remodeling, repairs, painting, flooring, and other property improvements.
• Coordinated and scheduled contractors and subcontractors throughout renovation projects.
• Obtained estimates, monitored project progress, and helped ensure work was completed according to budget and timelines.
• Maintained detailed bookkeeping and financial records, including project expenses, contractor costs, materials, and receipts.
• Researched and purchased building materials and supplies while managing project costs.
• Evaluated properties and renovation needs to prioritize improvements that would increase marketability and resale value.
• Managed multiple aspects of each project from initial planning through completion and preparation for sale.

Office Manager - CS Trent Agency, Inc. - American Family Insurance

(1996-05 - 2024-08)

• Spearheaded daily operations of the agency, ensuring smooth workflow and optimal customer service delivery.
• Proficiently handled underwriting duties, evaluating risks, and determining appropriate coverage for clients.
• Managed and coordinated agency claims processes, assisting clients with filing and resolving claims efficiently.
• Provided personalized customer service, addressing inquiries, explaining coverage options, and resolving concerns.
• Skillfully managed customer billing accounts, ensuring accuracy and timely resolution of billing issues.
• Fostered positive client relationships through effective communication and dedication to meeting client needs.

Insurance Licensing and Continuing Education

Property & Casualty Insurance Training

Life Insurance Training

Business Management & Leadership Training

Sales & Customer Service Training

Employee Management & Development Training

OJT Property Renovation Experience Construction

Dodge City Community College General Studies | 2 Years |Completed two years of general studies, developing a broad educational foundation in communication, business-related skills, and general coursework.