Case Manager - Brevard Health Alliance - Melbourne, Florida
(2025-11)
- Conducted individual therapy sessions to address the client's mental health needs.
- Developed personalized treatment plans in collaboration with clients and families.
- Utilized evidence-based practices to deliver effective therapeutic interventions.
- Provided crisis intervention services when needed and initiated Baker Act evaluations.
- Managed caseload by coordinating care, monitoring client progress and connecting individuals with community resources.
- Connected clients to social services and healthcare providers, promoting their independence and well-being.
- Collaborated with community resources to connect patients with essential services, enhancing their access to necessary support.
- Attended interdisciplinary team meetings to discuss treatment options.
Case Manager - Central florida Kidney Center - Palm Bay, FL
(2025-02 - 2026-04)
Conducted psychosocial assessments and screenings (PHQ-9, KDQOL) for dialysis patients, facilitating access to insurance, transportation, and transplant applications while educating on chronic kidney disease and treatment options, ensuring CMS compliance.
- Connected clients to social services and healthcare providers, promoting their independence and well-being.
- Collaborated with community resources to connect patients with essential services, enhancing their access to necessary support.
- Attended interdisciplinary team meetings to discuss treatment options.
Medical Social Worker - Orlando Health - Rockledge Regional/Orlando Health | Rockledge, Florida
(2024-05 - 2025-04)
- Conducted biopsychosocial assessments to evaluate patients' medical, psychological, and social needs and develop appropriate care plans and discharge transitions
- Coordinated care with physicians, nurses, therapists, and community providers to ensure safe and effective patient transitions
- Facilitated discharge planning, including referrals to rehabilitation, home health, community services, and follow-up care.
- Provided advance directives education, assisting patients and families with healthcare decision-making and end-of-life planning
- Performed crisis intervention, initiated Baker Act and Marchman Act evaluations when patients presented a risk of harm to self or others.
- Completed mandatory reporting for suspected abuse, neglect, or exploitation in accordance with state law and hospital policy
- Advocated for patients by addressing barriers such as insurance, housing, transportation, access to services while maintaining CMS and HIPAA compliant documentation.
Interim Director of social services (PRN) - Rockledge Health & Rehabilitation Center - Rockledge, Florida
(2023-06 - 2024-07)
- Provided leadership and oversight for the social services department, ensuring quality psychosocial care and compliance with regulatory standards.
- Managed complex cases, conducted psychosocial assessments, and assisted with discharge planning and care coordination.
- Ensured compliance with CMS regulations, patient rights, participated in state surveys and inspections, managed patient and family grievances, and complied with mandatory reporting requirements
- Supervised and supported social work staff, providing guidance, case consultation, MDS assessments, and care planning
Case manager - Vitas hospice - Melbourne, FL
(2022-01 - 2023-12)
- Conducted psychosocial assessments and provided case management for hospice patients and families
- Coordinated care with the interdisciplinary hospice team to support end-of-life care needs
- Educated patients and families on advance directives and end-of-life planning
- Connected families with community resources and maintained documentation in compliance with Medicare and hospice regulations
Case Manager - 2-1-1 /988 Hotline - Rocklike, Florida
(2019-07 - 2020-08)
- Responded to crisis calls, providing suicide risk assessment, de-escalation, and emotional support
- Conducted crisis intervention and safety planning for individuals in mental health crisis
- Connected callers to community resources, including housing, food and mental health services through the 2-1-1 network.
- Documented calls and coordinated with emergency services when safety interventions were required
Patient Service Representative Viera Hospital - Health First - Viera, Florida
(2018-02 - 2019-05)
- Oversee surgical waiting area operations as the first point of contact for patients and their families
- Oversee volunteer activities and training in the surgical waiting area
- Implement Orchestrate 8.1 to provide asmooth and accurate transition between the PACU and the surgical reception waiting area
- Update patients and family members to set the highest compassion and guest service standards
- Maintain discretion during high volume and peak flow periods to safeguard HIPAA compliance and patient safety
Certified Nursing Assistant - Health First Cape Canaveral Hospital - Melbourne, Florida
(2014-02 - 2018-01)
- Assisted nursing staff with patient care and daily living activities.
- Monitored vital signs and reported changes to the healthcare team.
- Maintained the cleanliness of patient rooms and common areas.
- Documented patient information accurately in electronic health records.
- Communicated effectively with patients and families regarding care plans.
- Supported patients with mobility and transfer assistance as needed.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, and respiration rate.
- Reported changes in patient condition to the registered nurse or physician.
Float Pool Certified Nursing Assistant - Wuesthoff Health System - Rockledge, FL
(2010-05 - 2013-12)
- Assisted nursing staff with patient care and daily living activities.
- Monitored vital signs and reported changes to nursing staff promptly.
- Supported patient mobility through safe transfer techniques and ambulation assistance.
- Documented patient interactions and care activities in electronic health records.
- Educated patients and families on health practices and post-discharge instructions.
- Delivered excellent customer service by addressing concerns promptly and courteously.
- Provided direct patient care and comfort, including bathing, feeding, dressing, grooming and transferring.
- Monitored changes in patient's condition and reported any significant findings immediately to the RN or MD on duty.
