Charnada Cardell

Compassionate case manager skilled in psychosocial assessments and chronic disease education. Committed to enhancing patient autonomy through effective care coordination and community resource linkage.

Case Manager - Brevard Health Alliance - Melbourne, Florida

(2025-11)

• Conducted individual therapy sessions to address the client's mental health needs.
• Developed personalized treatment plans in collaboration with clients and families.
• Utilized evidence-based practices to deliver effective therapeutic interventions.
• Provided crisis intervention services when needed and initiated Baker Act evaluations.
• Managed caseload by coordinating care, monitoring client progress and connecting individuals with community resources.
• Connected clients to social services and healthcare providers, promoting their independence and well-being.
• Collaborated with community resources to connect patients with essential services, enhancing their access to necessary support.
• Attended interdisciplinary team meetings to discuss treatment options.

Case Manager - Central florida Kidney Center - Palm Bay, FL

(2025-02 - 2026-04)

Conducted psychosocial assessments and screenings (PHQ-9, KDQOL) for dialysis patients, facilitating access to insurance, transportation, and transplant applications while educating on chronic kidney disease and treatment options, ensuring CMS compliance.

• Connected clients to social services and healthcare providers, promoting their independence and well-being.
• Collaborated with community resources to connect patients with essential services, enhancing their access to necessary support.
• Attended interdisciplinary team meetings to discuss treatment options.

Medical Social Worker - Orlando Health - Rockledge Regional/Orlando Health | Rockledge, Florida

(2024-05 - 2025-04)

• Conducted biopsychosocial assessments to evaluate patients' medical, psychological, and social needs and develop appropriate care plans and discharge transitions
• Coordinated care with physicians, nurses, therapists, and community providers to ensure safe and effective patient transitions
• Facilitated discharge planning, including referrals to rehabilitation, home health, community services, and follow-up care.
• Provided advance directives education, assisting patients and families with healthcare decision-making and end-of-life planning
• Performed crisis intervention, initiated Baker Act and Marchman Act evaluations when patients presented a risk of harm to self or others.
• Completed mandatory reporting for suspected abuse, neglect, or exploitation in accordance with state law and hospital policy
• Advocated for patients by addressing barriers such as insurance, housing, transportation, access to services while maintaining CMS and HIPAA compliant documentation.

Interim Director of social services (PRN) - Rockledge Health & Rehabilitation Center - Rockledge, Florida

(2023-06 - 2024-07)

• Provided leadership and oversight for the social services department, ensuring quality psychosocial care and compliance with regulatory standards.
• Managed complex cases, conducted psychosocial assessments, and assisted with discharge planning and care coordination.
• Ensured compliance with CMS regulations, patient rights, participated in state surveys and inspections, managed patient and family grievances, and complied with mandatory reporting requirements
• Supervised and supported social work staff, providing guidance, case consultation, MDS assessments, and care planning

Case manager - Vitas hospice - Melbourne, FL

(2022-01 - 2023-12)

• Conducted psychosocial assessments and provided case management for hospice patients and families
• Coordinated care with the interdisciplinary hospice team to support end-of-life care needs
• Educated patients and families on advance directives and end-of-life planning
• Connected families with community resources and maintained documentation in compliance with Medicare and hospice regulations

Case Manager - 2-1-1 /988 Hotline - Rocklike, Florida

(2019-07 - 2020-08)

• Responded to crisis calls, providing suicide risk assessment, de-escalation, and emotional support
• Conducted crisis intervention and safety planning for individuals in mental health crisis
• Connected callers to community resources, including housing, food and mental health services through the 2-1-1 network.
• Documented calls and coordinated with emergency services when safety interventions were required

Patient Service Representative Viera Hospital - Health First - Viera, Florida

(2018-02 - 2019-05)

• Oversee surgical waiting area operations as the first point of contact for patients and their families
• Oversee volunteer activities and training in the surgical waiting area
• Implement Orchestrate 8.1 to provide asmooth and accurate transition between the PACU and the surgical reception waiting area
• Update patients and family members to set the highest compassion and guest service standards
• Maintain discretion during high volume and peak flow periods to safeguard HIPAA compliance and patient safety

Certified Nursing Assistant - Health First Cape Canaveral Hospital - Melbourne, Florida

(2014-02 - 2018-01)

• Assisted nursing staff with patient care and daily living activities.
• Monitored vital signs and reported changes to the healthcare team.
• Maintained the cleanliness of patient rooms and common areas.
• Documented patient information accurately in electronic health records.
• Communicated effectively with patients and families regarding care plans.
• Supported patients with mobility and transfer assistance as needed.
• Answered call lights promptly and responded to patient needs accordingly.
• Assisted patients with activities of daily living such as bathing, grooming, and dressing.
• Monitored vital signs including blood pressure, pulse rate, and respiration rate.
• Reported changes in patient condition to the registered nurse or physician.

Float Pool Certified Nursing Assistant - Wuesthoff Health System - Rockledge, FL

(2010-05 - 2013-12)

• Assisted nursing staff with patient care and daily living activities.
• Monitored vital signs and reported changes to nursing staff promptly.
• Supported patient mobility through safe transfer techniques and ambulation assistance.
• Documented patient interactions and care activities in electronic health records.
• Educated patients and families on health practices and post-discharge instructions.
• Delivered excellent customer service by addressing concerns promptly and courteously.
• Provided direct patient care and comfort, including bathing, feeding, dressing, grooming and transferring.
• Monitored changes in patient's condition and reported any significant findings immediately to the RN or MD on duty.

Master of Science - Social Work - Liberty University (2024-12)

Bachelor of Science - Medical Social Work - Liberty University (2023-12)