Chase Albright
Customer-focused professional with over 10 years of leadership and guest service experience
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About
Customer-focused professional with over 10 years of leadership and guest service experience combined with live tournament dealing experience at the 2026 World Series of Poker. Currently advancing poker dealing skills through West Coast Dealer School while seeking a full-time poker dealer position. Known for accuracy, professionalism, and maintaining a fast-paced game environment.
Experience
Tournament Poker Dealer at World Series of Poker (WSOP) (2026-05 – 2026-07)
- Dealt live nlh tournament tables
- Managed betting action, side pots, all-in situations, and pot distributions
- Applied wsop tournament rules while maintaining game integrity
- Delivered professional customer service
- Collaborated with floor staff to resolve player questions and rulings
Poker dealer Student at West Coast Dealer School (2026-04 – Present)
- Currently enrolled with a targeted completion of August 2026
- Knowledge in Holdem, Omaha, Seven Card stud, Razz, and Draw games
- Tournament and Cash game procedures
Kitchen production Manager at IKEA (2024-05 – 2026-05)
- Increased labor productivity from $60 to $91 through schedule optimization and cross-training initiatives
- Drove visitation to the restaurant to push a conversion rate of 14.4% (4th in the country)
- Drove take up rate in the bistro to 21.9% (18th in the country)
- Managed monthly inventory reporting and implemented inventory accuracy strategies
- Maintained a GM0 of 55.26% (1st in the country)
- Maintained a GM1 of 54.47% (7th in the country)
- Maintained a GM2 of 52.86% (11th in the country)
- Reopened all food locations, restaurant, bistro, staff cafe and SFM to full open hours
- Monthly meetings with Las Vegas BNOM to review KPIs and to identify opportunities
- Worked with store partners to grow the food business towards sustained long-term profitability
- Developing commercial plans and executing strategies to increase sales in the food market, restaurant and bistro
- Utilized local resources to promote sustainability
- Managing waste systems and developing strategies to minimize waste and maximize sales
Food Manager at IKEA (2023-05 – 2024-05)
- Retrained and set standards for coworkers
- Retrained and set standards for Leadership and Kitchen Production manager
- Returned food operations to full operating hours consistently
- Identified inventory opportunities
- Improved Gm from 39% to 52% and maintained at 50-54%
- Grew sales from $2.5k on weekdays to $4.5k
- Grew sales on weekends from $8k to $12-$14k
- Utilize the P&L, KPIs, GM and Sales tree to identify areas of opportunity and develop actions to increase performance
- Developed training plans to support new coworkers
- Create workload planners for Ikea Food to manage our hourly budgets to get the best outcome for the hours we are allocated
- Worked with store partners to grow the food business
- Built trust in a new team and increased morale
- Rebuilt a team to run all areas of the food business efficiently
- Performing monthly food safety audits
- Passed 3 safety audits over the year, from 1 passed 2 failed audits the previous year
- Successfully returned team back to local food leadership
Kitchen Production Manager at IKEA (2021-07 – 2023-04)
Food Operations Leader at Ikea (2019-06 – 2021-07)
Food Operations Coworker at Ikea (2016-03 – 2019-06)
Shift Manager at Taco Bell (2013-01 – 2016-06)
Education
Neuroscience – University of Nevada, Reno (2013-08 – 2014-12)
High school Diploma – Desert Oasis High School, Las Vegas (2008-08 – 2013-06)
