CARE COORDINATOR - Independent Living Services
(2023-01 - 2026-05)
- Coordinated multidisciplinary care plans to strengthen client support and enhance service delivery.
- Conducted comprehensive assessments to identify client needs, developing tailored intervention strategies that enhanced individual support.
- Monitored client progress and adapted care plans based on client feedback and evolving needs.
- Facilitated communication among clients, families, and service providers, ensuring seamless transitions in care.
SUPERVISOR - Verida
(2023-01 - 2023-09)
- Implemented process improvements that enhanced productivity and reduced downtime
- Supervised daily operations, optimizing workflow and enforcing company policies
- Trained team members on safety protocols and operational procedures, enhancing safety awareness and adherence
- Monitored inventory levels and coordinated supply orders, maintaining optimal stock availability for operations
QUALITY ASSURANCE SUPERVISOR - Genpact
(2022-08 - 2022-12)
- Supervised quality assurance processes, ensuring compliance with industry standards and client specifications.
- Trained and mentored team members on quality control procedures to ensure adherence to best practices.
- Implemented process improvements that enhanced product quality and minimized defect rates.
- Conducted audits and inspections to identify enhancement opportunities in operational workflows.
QUALITY ASSURANCE ANALYST - Norton Life Lock
(2021-08 - 2022-04)
- Developed and executed test plans to verify software quality and functionality across multiple platforms.
- Implemented automated testing tools to enhance testing efficiency and broaden application coverage.
- Collaborated with cross-functional teams to identify and resolve software defects, enhancing product reliability.
- Conducted regression testing to maintain system stability after updates, ensuring optimal user experience.
QUALITY ASSURANCE SPECIALIST - Televista
(2018-06 - 2020-04)
- Led quality assurance initiatives that increased product reliability and improved customer satisfaction ratings.
- Developed and implemented testing protocols for software applications, ensuring adherence to quality and performance standards.
- Conducted root cause analysis on defects, facilitating corrective actions across teams to resolve issues.
- Mentored junior QA staff, strengthening team capabilities through knowledge sharing and development.
CONSUMER COLLECTOR - Nissan Motor Acceptance
(2015-12 - 2017-08)
- Managed collection processes for delinquent accounts, ensuring compliance and minimizing risk.
- Developed targeted outreach strategies, increasing recovery rates for delinquent accounts.
- Analyzed customer payment behaviors to identify trends, optimizing collection efforts.
- Collaborated with cross-functional teams to resolve account discrepancies, enhancing customer satisfaction.
