Chatty A Bowyer

Detailed-oriented Senior Travel Consultant with over 10 years experience in airline operations and flight ticketing and customer experience specialist including handling offshore industry clients. Proficient in GDS systems, Amadeus and Sabre for flight bookings, ticketing, and PNR construction. Proven ability to manage complex travel arrangements, handle customer inquiries, and ensure regulatory compliance.

Seeking to leverage extensive ticketing expertise and a commitment to exceptional service.

Senior Travel Consultant - Travel Cue Management - Remote/ Office Herndon, Virginia

(2023-09)

• Provided support for Marine, Offshore, and Renewable crew, tailored to meet their requirement.
• Maintained or increased productivity of sales and maintained relationship to client as a main consultant contact person for USA based clients.
• Managed RezCue as our based booking system links with GDS System to complete and to invoiced client in a timely manner.
• Primarily used Amadeus System to book flight and hotel accommodation as well as other platform for land transportation.
• Aided solutions in accordance with client requests.
• Oversees booking requests via email using focal scope and compass for an on-and-off signer crews or crew rotation, reissues itinerary and refund travel arrangement.
• Attended in creating travel arrangements- domestic or international with air, hotel and land transportation, and fully informed of air regulations, procedures and guidelines.

Corporate Sales - EVA Airways Corp - Singapore, Singapore

(2023-03)

• Developed and maintained sales pipeline that accurately forecasted and identified opportunities.
• Implement strategic plan, retained existing and new corporate accounts portfolio.
• Aided Travel Agency inquiries and assist in fare quotation.
• Assisting Travel Agency to update quotas and limits in GDS System -Sabre, Amadeus etc.
• Handled flight bookings and assisted fare filing.
• Identified market trends and public marketing relations, and events.
• Provided support in social media queries.

Independent Contractor- CSR - Working Solutions - Remote/ FL USA

(2020)

Independent contractor has a freedom to set own time working with clients for either seasonal or longer (contractual basis). Promote independent and learning critical-thinking skills, improving scalability and reliability.

• Our clients such as Apple Leisure Group, Turbo Tax- Intuit, FedPoint.
• Apple Leisure Group- Handled flight, hotel and leisure bookings sales and assisted travel agents. Keeping up to date with client guidelines, promotions and package.
• Turbo Tax-Assisting in preparation for American Income Tax Return using tax software with Turbo tax product, and familiar with tax schedules and other tax variety forms.
• FedPoint- Handles billings and payments with FedVip member. Attended escalations and handled supervisory calls.
• Answering queries with federal families dental and vision.

Passenger Service Agent - Swissport USA - Washington Dulles

(2019-06)

• Processed ticketing, checking-in and boarding for Korean Airlines passengers efficiently and accurately.
• Adhering to regulatory compliance, uses Timatic for international regulations.
• Managed Special Service Requests.
• Tracked, monitored lost, delayed baggage, and aided affected passengers.
• Maintained a professional and friendly attitude even during times of high stress and pressure.
• Provided accurate and timely information to passengers regarding flight schedules and delays.
• Performed detailed inspections of baggage to ensure compliance with airline regulations.
• Assisted passengers with disabilities and special needs, resulting in a high rate of customer satisfaction.

Flight Coordinator/ Passenger Service - dnata - Washington Dulles

(2019-10)

• Assisted passengers with pre-flight instructions and answered questions about the flight, and post flight arrangement.
• Responses to communication from crew members, maintenance personnel in providing directions and problem solutions.
• Monitoring daily operational flight activities from point of origin to destinations.
• Provided logistical assistance for flight dispatchers, ramp fuel and flight crews.
• Adept to duties required to ensure that flights are dispatched as per aviation policy and regulatory requirements.
• Helped passenger service agent duties.

Senior Customer Experience Specialist/ Sr Reservation Agent - Delta Air Lines - Singapore, Singapore

(2009-03)

• Highlight your accomplishments, using numbers if possible.

Bachelor of Science - Commerce- Business Marketing - University of San Jose-Recoletos (2007)