Chelsy Johnson

Compassionate and dedicated human services professional with over 10 years of experience in case management, education, corrections, and program support. Experienced in coordinating services, counseling individuals and families, supervising caseloads, developing community partnerships, and maintaining compliance with program standards. Skilled in trauma-informed care, crisis intervention, documentation, family engagement, behavior management, and connecting clients to community resources.

Passionate about strengthening families, supporting vulnerable populations, and leading programs that create positive outcomes for children and caregivers.

English Teacher - Austin Independent School District (AISD)

(2022-01)

• Develop and implement engaging lesson plans that support academic achievement and positive behavior.
• Build trusting relationships with students and families while fostering a safe and supportive learning environment.
• Monitor student behavior and implement intervention strategies to promote student success.
• Provide individual mentoring, guidance, and emotional support to students.
• Collaborate with counselors, administrators, and multidisciplinary teams to address student needs.
• Maintain detailed documentation of student progress, interventions, and behavioral data.
• Communicate regularly with parents regarding academic progress and behavioral concerns.
• Assist with student support plans and classroom behavior management.

Parole Officer II - Texas Department of Criminal Justice

(2020-01 - 2022-12)

• Managed a caseload of individuals under community supervision.
• Conducted assessments, home visits, and compliance monitoring.
• Maintained detailed case documentation and chronological reports.
• Provided crisis intervention, counseling, and referrals to community resources.
• Collaborated with treatment providers, law enforcement, courts, and community agencies.
• Used motivational interviewing and de-escalation techniques to support rehabilitation.
• Ensured compliance with agency policies and court-ordered supervision.

Office Manager III - West Texas A&M University

(2017-01 - 2020-12)

• Managed daily office operations and administrative functions.
• Oversaw financial records, bookkeeping, accounts payable, billing, and departmental budgets.
• Coordinated meetings, schedules, reports, and office procedures.
• Maintained confidential records and ensured data accuracy.
• Assisted leadership with program reporting and organizational operations.
• Provided customer service to faculty, students, and community partners.

Case Manager III - PASO (Panhandle AIDS Support Organization)

(2011-01 - 2017-12)

• Managed a large caseload of individuals and families living with HIV/AIDS.
• Conducted comprehensive client assessments and developed individualized service plans.
• Provided counseling, emotional support, crisis intervention, and ongoing case management.
• Connected clients with medical care, housing assistance, transportation, mental health services, financial assistance, and community resources.
• Advocated for clients to ensure access to healthcare and supportive services.
• Collaborated with physicians, behavioral health providers, social workers, and community agencies.
• Maintained accurate documentation while ensuring confidentiality and compliance with federal and state program requirements.
• Assisted clients in overcoming barriers related to poverty, housing instability, mental health, and healthcare access.
• Built trusting relationships with vulnerable populations through trauma-informed and client-centered services.

Bachelor of Arts - Criminal Justice - West Texas A&M University (2021-01)

Associate of Science - Criminal Justice - Amarillo College (2018-01)

Psychology and emphasis of Forensic Science - Walden University (2027-01)