Cherice Joyner

Performance and results-driven medical assistant with more than 10 years of experience across the medical industry. Experienced in providing administrative, clinical, and laboratory support to physicians in busy outpatient clinics. Highly adept at taking vital signs, preparing patients for exams, administering injections, collecting specimens, and performing routine diagnostic tests.

Dedicated to delivering high-quality care services in compliance with applicable medical regulations. Thrives in fast-paced, ambiguous environments with the ability to prioritize completing tasks and consistently meets critical deadlines. Proficient in Microsoft Office Suite, EPIC, AllScripts, Practice Fusion, Amazing Charts, E-Clinical Works.

Medical Assistant II (Contract) at Alexander T. Augusta Military Medical Center (2025-01 – 2026-01)

Provide acute-care clinical support in a high-volume military hospital environment, assisting physicians and nursing staff in outpatient and inpatient settings.

• Demonstrated exceptional preparedness and response during emergency simulations and code drills
• Perform comprehensive patient intake including vital signs, medication reconciliation, allergy verification, and detailed EMR documentation
• Maintained 98%+ accuracy in vital signs documentation and EMR entry
• Assist with wound care, minor surgical procedures, suture removal, splinting, EKGs, and specimen collection while adhering to strict infection control protocols
• Administer injections, immunizations, and prescribed medications per provider orders
• Conduct venipuncture and prepare specimens for laboratory analysis ensuring accuracy and compliance
• Support IV therapy setup, monitoring, and maintenance under RN supervision
• Coordinate interdisciplinary communication between providers, nurses, and specialty departments to optimize patient flow and reduce treatment delays

Medical Billing and Surgery Scheduler at Sentara Hospital (2024-01 – 2025-12)

Medical billing and surgery scheduling for a nine physician practice utilizing two area hospitals.

• Contacting referred patients to schedule an initial consultation, pre-surgery preparation, case approval, and post-surgery procedures
• Coded 1000 patient records within the first month of employment
• Utilize various databases to catalog this information for tracking, retrieval, and follow-up purposes
• Coordinate patient access for all phases of the revenue cycle from registration and pre-registration up to and including authorization and denial management
• Provided knowledge of ICD-10, CPT and HCPCS coding guidelines, practices and protocols related to medical office procedures
• Knowledge of all pertinent laws, regulations, and guidelines governing medical records, confidentiality, privacy, and provision to others, including HIPAA
• Assisting in-office surgeries and procedures such as cystoscopy, vasectomy, TUMT, prostate biopsy, and bladder biopsy
• Responsible for scheduling all surgeries for a nine physician practice utilizing two area hospitals

Lead Medical Assistant at Inova GoHealth Urgent Care (2023-01 – 2024-12)

Lead medical assistant providing clinical support and administrative duties in an urgent care setting.

• Recorded and filed 200 patients weekly in hospital EMR database system
• Achieved Multiple Top Performer Awards
• Consulted with insurance providers on behalf of patients
• Managed patient intake via phone and in-person for an average of 40 patients daily
• Oversaw all supply inventory, responsible for ordering and stock maintenance which led to cost savings of 3%
• Assisted physicians during examinations, procedures such as wound care, and minor surgeries while ensuring strict adherence to sterilization protocols
• Conducted routine laboratory procedures such as specimen collection and processing
• Implemented a new operation workflow for peak hours, reducing patient wait times by an average of 20 minutes
• Prepared rooms for clinical exams
• Developed daily/weekly/monthly metrics reports using Personapay

Sr. Medical Assistant (Contract) at Nova Orthopedics (2022-01 – 2022-06)

Senior medical assistant providing clinical and administrative support in orthopedic practice.

• Recorded and filed 200 patients weekly in hospital EMR database system
• Consulted with insurance providers on behalf of patients
• Managed patient intake via phone and in-person for an average of 40 patients daily
• Oversaw all supply inventory, responsible for ordering and stock maintenance which led to cost savings of 3%
• Assisted physicians during examinations, procedures such as wound care, and minor surgeries while ensuring strict adherence to sterilization protocols
• Conducted routine laboratory procedures such as specimen collection and processing
• Implemented a new operation workflow for peak hours, reducing patient wait times by an average of 20 minutes
• Prepared rooms for clinical exams

Sr. Medical Assistant at OthroVirgina (2020-01 – 2022-12)

Senior medical assistant providing comprehensive clinical and administrative support in orthopedic facility.

• Schedule appointments and procedures, maintaining a full appointment calendar to provide 50+ more patients with doctor assessments and surgeries
• Applied over 100 cast and splints to all extremities
• Assisted in 1,000+ medical procedures, supporting various departments as needed to ensure optimal operational efficiency while consistently delivering thorough patient care
• Assisted physicians in various medical procedures and examinations
• Forged strong partnership within Nurse Practitioners/Doctors and developed best practices
• Collected specimens and prepared them for lab testing
• Developed daily/weekly/monthly metrics reports
• Performed routine laboratory tests, including urinalysis and HgbA1C
• Participated in quality improvement initiatives to enhance patient care processes and outcomes

Associate of Applied Science in Medical Assisting – Westwood College - Arlington