Cherish Hinckle

Highly motivated professional seeking to transition into a role in Medical Office. Organized team player with expertise in completing various clerical tasks. Proven track record of a fun-loving demeanor, collaborating well on a team with joy for learning.

Technology/Resource Navigator/Digital Literacy Specialist - WorkSource - Joint Base-Lewis McChord, WA

(2024-09)

• Aided on the WorkSource WA database to break down digital barriers within the military population.
• Proven clerical support to company employees by copying, scanning, and filing documents.
• Performed support for efficient office operations, including updating job boards, document preparation, filing, and data entry tasks.
• Documented inventory of office supplies.
• Screened incoming calls, providing specific information within company guidelines and routed messages to WorkSource staff accordingly.
• Assisting with day-to-day operations, working efficiently and productively with all team members.
• Attended and participated in daily meetings via Teams and in office regularly.
• Supporting leads with daily office procedures, workshops, and job fairs.
• Scheduled, and rescheduled customer appointments specifically in accordance with company standards.

Marketing Intern/Technology Navigator - WorkSource - Olympia, WA

(2024-01 - 2024-08)

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance in a timely manner.
• Provided clerical support to department, such as assisting with WorkSource WA database, Resumes, filing, copying, faxing, scanning and documenting.
• Proved successful working within tight deadlines and a fast-paced environment.
• Maintained and developed collaborative working relationships with all team members.
• Monitored WorkSource program performance by daily sign-in to track customers.
• Provided administrative assistance to customers and staff to maintain efficient workflow.
• Prepared for Job Fairs and worked with Vendors to assist Customers in job hiring events.
• Act as a point of contact for team’s WorkSource WA related questions.
• Perform other duties as instructed.
• Assisted with TANF program on how to Job Search more appropriately.

Patient Care Coordinator - Olympic Medical Center - Port Angeles, WA

(2023-06 - 2023-12)

• Warm welcome to patients in a calm and timely manner.
• Responsible for collecting copays, past due balances, and necessary deposits at time of service.
• Act as a point of contact for clinical team’s insurance related questions.
• Updated and verified patient insurance information, demographics and medical history to ensure it is precise.
• Confirm and pre-verify state and motor vehicle insurance coverage Updated and verified medical history, patient verification, insurance information and medical history with precision.
• Maintained patient care database of over 400 patients by entering new information as it becomes available.
• Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.

Lead Cashier - Ulta Beauty Inc. - Lacey, WA

(2022-08 - 2023-06)

• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Excellent client loyalty rewards program lead.
• Cross train and assist other departments as necessary.
• Helped customers complete purchases, locate items, and join reward programs.
• Processed both cash and card purchase's and returns.
• Maintained stock to meet expected customer demand.
• Consultative selling

Customer Care Representative - Conduent - Lacey, WA

(2016-02 - 2021-02)

• Logged call information and solutions provided into internal database.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Patient Care Coordinator - Camp Chiropractic Center - Lacey, WA

(2011-03 - 2016-02)

• Greeted and assisted patients with check-in procedures.
• Checked patients in and out to prepare their visit and provide them with an after care summary then schedule follow up appointments if needed.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Discussed credit policies, privacy practices and the differences with contracted vs. non-contracted insurance companies to patients.

Certificate - Peer Counselor & Recovery Coach - Peer Olympia (2024-06)

Certificate - Office Administration - South Puget Sound CC (2006-06)

High School Diploma - South Puget Sound CC (1996-03)