Katrina Bowen

Reliable and accomplished healthcare professional with 13 years of exposure in multiple patient settings.

Experience ranges from scheduling patients for surgery, diagnostic scans and procedures. Skilled in scanning in records, entering clinical data, accepting referrals and procedure authorization. I have an empathetic and compassionate nature with the willingness to learn and grow.

Insurance Navigation Specialist - Hillcrest Millard - Omaha, NE

(2024-05 - 2024-10)

• Submit insurance verification and obtain insurance authorization on SNF.
• Review referrals via fax and online portals for SNF placement.
• Gathered required medical information and reports for insurance updates.
• Utilized Excel to track when insurance updates were due to continue patient care.
• Distributed internal notifications once patient approval is received at facility.
• Upon patient arrival I distributed their inpatient orders to appropriate staff.
• Notified insurance companies of patient discharge with required documents.
• Conducted tours of the facility to interested customers.
• Occasionally visited with patients for feedback on their stay.
• Used hospital EMR's to get required records and then attached them to the facilities EMR system.

Surgery Coordinator / Front Desk - Adult and Pediatric Urology and Urogynecology - Omaha, NE

(2022-12 - 2024-05)

• Greet patients and check them in providing excellent customer service.
• Check insurance eligibility and update copay amounts as necessary.
• Collaborated with patients and hospitals to schedule surgeries.
• Give pre-op instructions to patients.
• Completed form with CPT and diagnosis codes.
• Proactive in rearranging the schedules for surgeons.
• Assembled all necessary pre-op instructions and sent to patients.

Referral Specialist Hematology Oncology - Catholic Health Initiative Bergan Hospital - Omaha, NE

(2021-07 - 2022-12)

• Review referral order in EPIC and prioritize patient appointments.
• Consistently modified schedule to fit the needs of patients.
• Called referred patients to schedule their appointment.
• Periodically notify the referral practice of patient status.
• Created follow up schedules for existing patients.

Research Assistant - Cognitive Clinical Trials - Omaha, NE

(2020-08 - 2021-06)

• Conducted consistent clinical trial practices.
• Assist with the screening, recruiting and enrollment of research subjects.
• Collect patient history for research study.
• Data entry and management of study results.
• Adhere to an IRB approved protocol.
• Facilitated the informed consent process of research subjects.
• Coordinate protocol related research procedures, study visits, and follow up care.

Referral Specialist Gastroenterology - Catholic Health Initiatives Bergan Hospital - Omaha, NE

(2020-01 - 2020-08)

• Generated a monthly report on internal and external referrals.
• Created weekly report on cancellations and no shows.
• Organized incoming referrals by importance and request date.
• Enter referral orders into EPIC.
• Ensured the order shows in the right work queue.
• Called other practices to correct entered referrals.

Clinical Research Data Coordinator - Nebraska Cancer Specialist - Omaha, NE

(2015-08 - 2020-01)

Promoted from - Infusion Scheduler. Promoted from - Medical Receptionist.

• Responsible for the collection, coordination, and quality control of clinical trial data.
• Extrapolate data, complete case report forms, and ensure timely data submission.
• Actively prepare for and participate in monitoring and auditing activities.
• Liable for pulling data for payment in CTMS and updating screening enrollment logs for non-US oncology protocols.
• Managed research monitors on site and setting up patient profiles within EMR for review.
• Initiate Serious Adverse Events reporting and follow up per study protocol.
• Ensure all query alerts for research data are entered quickly and resolved.
• Scheduled follow up infusion appointments.
• Set up routine scans and procedures for patients.
• Updated and maintained schedule to cater to the physician.
• Arranged follow-up office appointments.
• Sent out referrals to other physicians.

Associate of Applied Science - Health Information Systems Management / Medical Office - Metropolitan Community College (2012-05)

Diploma - Cosmetology - Capitol School of Hairstyling (2002-08)