Cherry T

Licensed Texas All-Lines Adjuster with 9+ years of military and civilian experience in customer service, issue resolution, documentation, and compliance. Skilled at investigating discrepancies, de-escalating conflicts, and communicating clearly with diverse stakeholders. Currently building Xactimate proficiency and eager to apply analytical, customer-focused skills as an Inside Property Adjuster Trainee.

Mail Carrier - United States Postal Service - West Monroe, LA

(2017-03 - 2024-10)

• Resolved complex delivery issues across 300+ daily stops by identifying root causes, addressing customer concerns, and developing practical solutions to maintain service quality.
• Maintained accurate security logs, delivery records, and daily documentation to support accountability, compliance, and audit-ready recordkeeping.
• Completed daily vehicle safety inspections and documented concerns clearly to support safe operations and timely maintenance follow-up.
• Communicated clearly with supervisors and collaborated with team members to meet strict service deadlines in a fast-paced, high-volume environment.
• Used handheld scanning technology to track deliveries, verify information, and maintain accurate electronic records in a high-volume environment.

Stock Control Clerk / Pharmacy Support - CVS Pharmacy

(2016-11 - 2017-05)

• Protected confidential patient information, maintained accurate medication profiles, and followed HIPAA requirements when handling sensitive records.
• Supported pharmacy quality assurance audits and compliance with State Board of Pharmacy and OSHA regulations, demonstrating ability to follow strict healthcare protocols.
• Researched and resolved inventory discrepancies by tracing missing shipments, coordinating with vendors, and correcting shortages efficiently.
• Recognized by managers for excellent in-person and phone customer service, building trust with patients and providers through clear, empathetic communication.

Automated Logistical Specialist (Supervisor) - U.S. Army

(2013-04 - 2016-05)

• Reconciled logistical discrepancies through detailed counts, documentation, and follow-up to maintain accurate accountability of high-value equipment and supplies.
• Planned workflow, coordinated schedules, and assigned tasks during high-volume periods, demonstrating strong time management and prioritization under pressure.
• Enforced safety protocols, completed routine inspections, and documented issues to support compliance, readiness, and risk reduction.
• Addressed complaints, facilitated team discussions, and used clear communication to resolve concerns and support a productive work environment.

Certificate - Radiological Sciences - The X-Ray Academy of Texas (2025)

Logistics and Materials Management - U.S. Army

High School Diploma