Patient Service Representative - UBMD Orthopaedics & Sports Medicine - Williamsville, NY
(2026-02)
Patient Service Representative/Medical Assistant serves as the first point of contact for patients and visitors. My role is responsible for providing excellent customer service, scheduling appointments, verifying insurance information, prior authorizations, managing patient records, and ensuring smooth front-office operations in a healthcare setting. Rooming patient and updating health information on EMR. Setting up rooms and cleaning and preparing rooms for the next patient.
Patient Service Representative - Buffalo Medical Group - Williamsville, NY
(2022-03 - 2026-02)
- Check in duties including verifying demographics, insurance, take appropriate copays and personal balances. Make sure all appropriate consents are signed by the patient. Answer in coming calls and directing to the appropriate department.
- Coordinated patient scheduling and appointment management to optimize clinic workflow.
- Collaborated with medical staff to facilitate effective communication and enhance patient experience.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used EPIC to schedule appointments and EMR.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Balanced deposits and credit card payments each day.
Medical Receptionist - Invision Health - Williamsville, NY
(2016-04 - 2022-06)
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Ensured accurate data entry in electronic health records for improved patient information access.
- Assisted patients with insurance inquiries, enhancing understanding of coverage options.
- Coordinated communication between medical staff and patients to facilitate efficient service delivery.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received and routed laboratory results to correct clinical staff members.
- Balanced end of day financial reports
Medical Receptionist/Triage Specialist - Bartels, Powalski & Weissman OBGYN - Kenmore, NY
(2008-06 - 2016-03)
- Check in/Check out duties including verifying demographics and insurances.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated communication between patients and medical staff, improving service delivery.
- Maintained accurate patient records using electronic health record systems, ensuring compliance with regulations.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Obtained payments from patients and scanned identification and insurance cards
- Balanced deposits and credit card payments each day.
