Cheryl Icenhour

Results-oriented and detail-oriented professional with over 20 years of experience in office management, customer service and bookkeeping. Possesses expertise in handling invoicing, dispatch, logistics, procurement, and data entry tasks. Proficient in QuickBooks, Microsoft Word, Excel, Access, and PowerPoint. Adept in managing accounts payable and receivable, performing collections, and coordinating with customers.

Accounts Receivable, Collections - Palmer Logistics

(2021-12 - 2025-08)

• Receive and enter receipts from over 600 customers in Microsoft Dynamics software
• Print invoices and collect payments via email and telephone
• Email invoices to customers, work with Account Specialists and CSR managers on invoice discrepancies and credits
• Prepare multiple AR monthly reports and an AR quarterly report

Accounts Receivable, Customer Service Representative - Air Specialist

(2020-11 - 2021-09)

• Coordinated with customers regarding invoicing, payments and billing discrepancies
• Received and receipts from purchase orders
• Created invoices and collected payments
• Performed CSR duties by managing the phone, calendar, and communications with customers regarding service rendered and appointments
• Registered equipment after installation

Install Coordinator - Aircon Service Company

(2016-02 - 2020-08)

• Created and managed schedule for bids, service, installations, heavy equipment (including cranes), city inspections
• Gathered city permits as needed
• Performed dispatch duties for installers while utilizing multiple databases and updating data
• Managed accounts payable and receivable by issuing invoices, reconciling credit cards, and maintaining detailed records for finance purposes
• Notarized forms when requested

Administrative Assistant - Adroit Industrial Maintenance

(2014-12 - 2016-01)

• Controlled accounts payable and accounts receivable with Quickbooks
• Managed and paid taxes using Quickbooks
• Performed data entry for bids with Microsoft Excel
• Created invoices and collected payments
• Performed CSR duties by managing the phone, calendar, and communications with customers regarding service rendered and appointments
• Worked closely with the CEO to ensure success for daily operations, by attending meetings, conferences, and trainings