Administrative Assistant - JAPE SOLUTIONS LLC - Remote / Hybrid
(2021-07)
- Manage daily administrative operations independently, handling high-volume email correspondence, processing mail, and organizing physical and digital file structures.
- Direct inbound and outbound client communications with exceptional phone etiquette, ensuring accurate message delivery and problem resolution.
- Oversee accounts payable by organizing, tracking, and executing timely bill payments to maintain flawless financial standing for employers.
- Anticipate executive needs daily by coordinating schedules, running essential errands, and maintaining critical operational supplies.
Case Manager - PREMIER DISABILITY SERVICES LLC - Remote
(2020-10 - 2021-05)
- Served as a dedicated remote point of contact for clients navigating complex disability claims, providing compassionate support and accurate status updates.
- Managed multi-channel communication queues, seamlessly balancing high-volume inbound calls, outbound follow-ups, emails, and live text chats.
- Utilized proprietary database systems to securely document client information, enter data, and track claims progress through strict timelines.
Customer Service Manager (CSM) - SIGNATURE FLIGHT SUPPORT - Atlanta, GA
(2008-04 - 2020-04)
- Led front-end aviation customer service operations, supervising, scheduling, and onboarding a team of Customer Service Representatives (CSRs).
- Managed high-volume multi-line phone systems and Point of Sale (POS) operations while maintaining a professional, fast-paced lobby environment.
- Processed accurate fuel ticketing, financial transactions, and shift closeouts, ensuring 100% compliance with corporate accounting standards.
Head Cashier / Customer Service - LOWE’S COMPANIES, INC. - Villa Rica, GA
(2003-04 - 2005-07)
- Promoted to Head Cashier to oversee front-end personnel, coordinate shift schedules, and deliver comprehensive training to newly hired cashiers.
- Handled complex customer inquiries, returns, exchanges, and complaints at the central Customer Service Desk, resolving issues with patience and professionalism.
- Managed store fund security, including performing morning cash register allocations and conducting end-of-day cash drawer audits and safe drops.
Outgoing Truck Loader / Scanner - UPS (UNITED PARCEL SERVICE) - Atlanta, GA
(1997-12 - 2003-01)
- Thrived in a fast-paced, high-accountability overnight environment, accurately scanning and routing thousands of packages into correct transit vehicles.
Back Office / Cashier - MCDONALD’S CORPORATION - Villa Rica, GA
(1991-01 - 1996-03)
- Earned promotion to back-office administration, taking ownership of employee scheduling, safe verification, and nightly store financial auditing.
