Cheryl Thomas
Station and Account Manager
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About
Accomplished and results-driven Station and Account Manager with over 20 years of dedicated experience leading aviation ground support, facility operations, and airline service contracts. Proven track record of managing large teams, driving operational compliance, and maintaining strong client relationships with major airlines, including Southwest Airlines and United Airlines.
Experience
Station Manager - National Aviation Services - Cleveland, OH
(2022-02)
Direct station operations to ensure seamless execution of ground handling and facility management services in alignment with Southwest Airlines requirements and federal regulations. Manage a team of three supervisors and 11 employees to ensure adequate staffing levels and maintain operational performance standards across all shifts. Assisted in the interview and onboarding process, responsible for continuous team leadership and training.
Maintain trusted client relationship with Southwest Airlines leadership to consistently ensure SLA adherence, seamless issue resolution, and high service quality.
Account Manager - ABM Aviation - Cleveland, OH
(2011-06 - 2022-02)
Retained as account leader following multiple vendor transitions for Southwest Airlines. Direct station operations to ensure seamless execution of ground handling and facility management services in alignment with Southwest Airlines requirements and federal regulations. Manage a team of three supervisors and 11 employees to ensure adequate staffing levels and maintain operational performance standards across all shifts.
Assisted in the interview and onboarding process, responsible for continuous team leadership and training. Maintain trusted client relationship with Southwest Airlines leadership to consistently ensure SLA adherence, seamless issue resolution, and high service quality.
Account Manager - Aramark Aviation - Cleveland, OH
(2007-03 - 2011-06)
Account Manager - Outsource Partners Inc - Cleveland, OH
(2001-05 - 2007-03)
Managed the facility cleaning contract for United Airlines, maintained full accountability for service quality, turnaround timelines, and client satisfaction. Direct manager for 45 employees including five supervisors, responsible for scheduling, contract compliance, and team development including onboarding and training. Responsible for administrative tasks including payroll processing, audits, inventory and ordering.
Education
John Marshall High School (1992-06)
