COMMUNITY CONCIERGE at Peloton Interactive (2026-04 – Present)
Facilitate smooth and welcoming studio check-ins for live-streamed and in-person classes.
- Milestone & VIP Coordination: Handle advance bookings for birthdays and anniversaries, and prepare welcome swag or gift bags for VIPs and first-timers.
- Group Bookings: Coordinate large group reservations and manage individual participant information.
- Tours & Information: Guide members and guests through class types, instructors, packages, and studio features.
- Communication & Support: Manage digital inquiries and route requests to the correct internal teams.
SR. ADMINISTRATIVE ASSISTANT FOR SALES at Calix, Inc. (2021-05 – 2026-02)
Supported multiple SVPs and Vice Presidents in our global sales organization and their entire teams through comprehensive administrative assistance.
- Arranged international and domestic travel, crafted detailed itineraries, and confirmed all logistical requirements.
- Reconciled and submitted expense reports using Concur, ensuring accuracy and adherence to policy.
- Sourced items and services, generated purchase requisitions, and routed invoices for prompt payment processing.
- Conducted thorough research and prepared detailed reports while handling sensitive information with confidentiality.
- Created and maintained Outlook distribution lists, organizational charts, and various administrative records.
- Coordinated the shipment and tracking of materials to external parties, ensuring timely delivery.
- Planned, managed, and executed VP team events and conferences across U.S. and Canada, contributing to successful outcomes.
- Collaborated with executive assistants to address requests and queries from the executive team efficiently.
- Provided backup support to other administrative assistants and executive team members as needed.
- Contributed to various projects with Customer Success, Talent & Culture, and other departments as requested.
- Established and managed several Salesforce Chatter groups.
- Planned, ordered, and managed over 250 holiday customer baskets for the Sales department, enhancing customer relations.
- Oversaw quarterly Territory Reviews for Western and North Regional Sales Managers, ensuring alignment and performance analysis.
- Executed Regional Team customer events throughout the U.S. and Canada, handling logistics for accommodations, event setups, and post-event activities.
SALES AND MARKETING ADMINISTRATOR V at Excelitas, Inc. (2019-08 – 2021-05)
- Managed Boulder executive travel, calendars, and expenses for both Commercial and Defense & Aerospace sales teams, optimizing their schedules.
- Oversaw Boulder site visitors, including security screenings, lodging arrangements, catering, and dinner reservations, to enhance visitor experience.
- Coordinated updates and printing of sales materials for efficient distribution at trade events, boosting brand visibility.
- Selected and shipped products for display at trade shows and other events with coordinated efforts from Business Development Managers.
- Administered business card ordering for all site personnel, maintaining brand consistency.
- Served as SAP Concur Expense administrator for Boulder site personnel, ensuring proper expense tracking.
- Assisted in documenting, implementing, updating, maintaining, and training personnel on sales tools, facilitating effective lead distribution.
- Utilized Salesforce to manage contacts, oversee ITAR trade compliance screenings, and handled New Product Introduction opportunities.
- Facilitated bi-weekly New Business Review meetings and registered new opportunities in Salesforce for strategic sales planning.
- Managed sales document records in Omnify, ensuring timely updates and compliance every two years.
- Performed database management in Omnify and Salesforce, enhancing data integrity and accessibility.
FRONT DESK RECEPTIONIST and SALES SUPPORT at Audi Flatirons (2017-09 – 2019-08)
- First point of contact for all guests, and administrative hub for Sales
- Manage a multi-line switchboard, route calls to various departments and take detailed messages for the sales team and service department.
- Assist with preparing deal jackets for new cars, process trade in paperwork, and maintain up to date customer records in the database.
- Handle financial transactions for vehicle deposits including receipt transactions for sales and service.
- Manage the reception waiting area by keeping drinks, coffee and snacks replenished, keeping the area clean and stocked, and updating marketing brochures.
- Coordinate test drives, service appointments, plus follow up calls on initial interest to conversion to sales.
Information Systems Manager at BI, Inc. A Geo Group Company (2011-05 – 2017-09)
- Served as the computer purchasing and requisition agent for over 70 corporate and field offices, streamlining procurement processes.
- Led a diverse team encompassing Database Administrators, Systems Administrators, Web Developers, and Network and Security Engineers, enhancing team performance.
- Managed IT personnel across three corporate locations, ensuring effective operations and support.
- Project managed the technology infrastructure upgrade for a new business office near Chicago, successfully delivering on time.
- Oversaw Sarbanes-Oxley audits for five consecutive years, ensuring regulatory compliance and risk mitigation.
- Administered secure VPN appliances and tokens for user access to the company network, enhancing security measures.
- Established and managed the budget process for my team, overseeing salaries, IT infrastructure upgrades, and educational development.
- Collaborated with current vendors on maintenance contracts and ongoing technical support, strengthening supplier relations.
- Conducted continuous interviews and evaluations of potential vendors while exploring new processes and products for the organization.
- Worked alongside federal clients on annual tasks such as updating Security Policies and Procedures and conducting annual training for privileged network users on Sensitive Personally Identifiable Information access.
- Facilitated Authority to Operate renewals every three years, along with requested security audits, supporting federal compliance.
- Engaged in ongoing Disaster Recovery planning across four sites, conducting annual tabletop exercises and ensuring infrastructure readiness.
- Administered the HelpDesk application solution to streamline support services.
