Chetana Prakash

Scrum Master and Certified Agile Coach with over 4 years of hands-on expertise in deploying Cloud Security, IAM and PAM solutions (DSPM, CyberArk, SailPoint), and 10+ years of experience as a Business Analyst across high-tech, consulting, and retail industries. Skilled in Agile and Waterfall SDLC methodologies, with a strong track record of facilitating team performance, project delivery, and stakeholder engagement. Adept at driving compliance, auditing, and security initiatives with sharp analytical and communication skills.

Senior IAM Analyst / Scrum Master / Team Coach

MetLife | Jun 2022 – Present | Cary, NC

• Led PI Planning, system demos, Inspect & Adapt workshops
• Coached Agile teams and improved sprint delivery capacity
• Facilitated Agile adoption retrospectives for leadership
• Enabled backlog development in collaboration with product and engineering teams

IAM Analyst – CyberArk & SailPoint

MetLife | Feb 2020 – May 2022 | Cary, NC

• Onboarded privileged accounts into CyberArk, managed Safes and AD approvals
• Guided development teams through IAM onboarding
• Performed QA, UAT, and lifecycle event testing for entitlement management
• Addressed audit requirements and regulatory compliance

IAM Analyst – Audit & Risk Operations

MetLife | Mar 2018 – Jan 2020 | Cary, NC

• Led IT audit facilitation and risk mitigation strategies using RSA Archer
• Delivered identity management metrics and training programs
• Managed access provisioning and mailbox queries under CPAM

IAM Analyst – Access Governance

MetLife | Jul 2017 – Mar 2018 | Cary, NC

• Implemented control policies and automation strategies for access management
• Supported audits and ensured accurate access review documentation

Bachelor of Commerce (BCom)

Osmania University | Accounting and Economics | 1994 – 1997

Certified SAFe® 6 Scrum Master

Certified SAFe® 5 Scrum Master