Chevonne Hall
Casualty Claims Adjuster
Hire this person
Send a job offer directly to this candidate
About
Seasoned insurance professional with 10+ years of experience in claims handling, customer service, and insurance operations, including 3+ years as a Casualty Claims Adjuster managing high-volume caseloads in fast-paced environments. Expertise in liability investigations, coverage analysis, settlement negotiations, and regulatory compliance. Proven ability to deliver timely and accurate claim resolutions, reduce claim cycle times, and provide exceptional client service while maintaining strong attention to detail and organizational efficiency.
Skilled in building positive relationships with insureds, attorneys, vendors, and internal teams to achieve fair and effective claim outcomes.
Experience
Casualty Claims Adjuster - Starr Companies - Claymont, DE
(2023-01)
- Manage a portfolio of 50+ active casualty claims while exceeding compliance metrics.
- Conduct investigations from FNOL through resolution with detailed documentation.
- Perform liability and coverage analysis to determine exposure and settlement strategy.
- Negotiate settlements with attorneys and claimants to achieve fair outcomes.
- Maintain strong customer satisfaction through professional communication.
Client Service Representative - Starr Companies - Claymont, DE
(2016-01 - 2023-12)
- Handled 50+ daily client interactions while maintaining high service standards.
- Improved issue resolution time through efficient workflow management.
- Reviewed policy coverage with clients to explain claim eligibility.
- Maintained accurate documentation and resolved technical concerns.
Patient Care Technician II - Christiana Hospital - Newark, DE
(2011-01 - 2016-12)
- Assisted with patient placement and nursing unit coordination.
- Collaborated with management to support daily operational flow.
- Managed administrative responsibilities in fast-paced healthcare settings.
Education
Associate of Science - Applied Technology - Wilmington University
Bachelor of Science Coursework - Computer Network Security - Wilmington University
Specialized Associate Degree - Paralegal Studies - Prism Career Institute
Diploma - Patient Care Technician - Omega Institute
